At a Glance
- Tasks: Lead the Customer Experience Team to deliver exceptional service at events.
- Company: Join a vibrant venue focused on creating memorable experiences.
- Benefits: Competitive pay, training opportunities, and a fun work environment.
- Other info: Great opportunity for career growth in the entertainment industry.
- Why this job: Be part of a dynamic team that enhances customer satisfaction and drives sales.
- Qualifications: Experience in team leadership and event management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
You'll report to the Customer Experience Manager and Deputy Customer Experience Manager and be responsible for the Customer Experience Team. You'll also work closely with Front of House teams, venue colleagues, central departments, promoters, hirers and clients. As Customer Experience Duty Manager, you'll support the delivery of an exceptional Front of House operation, ensuring customers, clients and hirers receive a premium experience at every event. Working as part of the Customer Experience Management team, you'll lead and motivate teams, oversee Duty Management responsibilities, host corporate and hirer events, maximise sales opportunities, and maintain the highest standards of customer service, presentation, compliance and operational excellence. You'll play a key role in creating a positive, customer focused culture while contributing to the commercial success of the venue. Please note, your role may involve working with children or vulnerable people.
Key responsibilities
- Retail Operation: As part of the Customer Experience Management team, lead the wider team to deliver a seamless Front of House operation. Host and manage hirer events/corporate meetings for our clients. Ensure the Front of House operation is managed and presented to the highest standards and fully complies with Health and Safety, Licensing and Hygiene Rules and Regulations. Assist and Lead in the Duty Management of shows. Assist with stock management and stock takes when required.
- Customer: Positively communicate with customers on all feedback received during their visit. Help to lead the team in creating a strong customer centric culture. Work with central departments to ensure a premium offer is available for all customers. Assist in building relationships with both internal and external contacts, maintaining high levels of customer satisfaction at all times.
- Sales/Finance: Effectively contribute to the maximising of sales and ensuring all Key Performance Indicators are achieved, which include but are not limited to Spend Per Head and Stock Control. Liaise with internal colleagues to ensure an excellent customer experience and maximise sales opportunities.
- General Front of House Activity: Deputise for the Deputy Customer Experience Manager and represent the department at key hirers Events/Meetings. Manage and motivate staff as required, monitoring their performance and ensuring that they are appropriately trained. With the Customer Experience Manager, represent the Theatre internally and externally to ensure effective communication and overall development. Maintain good relationships with other venues, including strategic collaboration and sharing of best practice. Help maintain positive client relationships. To monitor and control stock within the building. Being a Venue representative when required for the venue hirer.
Your skills, qualities, and experience
We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.
Essential:
- Experience leading teams to maximise sales and consistently achieve targets.
- Experience supporting, motivating and developing team members.
- Experience managing stock, including ordering, rotation and storage.
- Strong verbal and written communication skills.
- Confident decision maker with excellent problem solving abilities.
- Experience hosting and managing events.
- Experience working in a fast paced environment and managing multiple priorities.
- Strong organisational skills with the ability to prioritise effectively.
- Positive, proactive and solution focused approach.
- Ability to think creatively to drive revenue and enhance customer experience.
- Enthusiasm for live entertainment and the work of ATG Entertainment.
- Ability to build positive relationships and engage effectively with colleagues at all levels.
- Excellent attention to detail.
- Strong IT skills.
Desirable:
- Personal Licence Holder.
- First Aid at Work Level 3 Qualification.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
Customer Experience Duty Manager in Huntley employer: Job Search Place Limited
As a Customer Experience Duty Manager at our venue, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, a strong focus on teamwork, and the opportunity to engage with a diverse range of clients and events, all while contributing to a vibrant culture centred around exceptional customer service. Join us to be part of a passionate team dedicated to delivering memorable experiences in the heart of the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Duty Manager in Huntley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Duty Manager in Huntley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
