At a Glance
- Tasks: Manage customer queries and create engaging social media content.
- Company: Join a dynamic team in Stoke-on-Trent with a focus on customer service.
- Benefits: Earn up to £28,000 with full training and career growth opportunities.
- Other info: Full-time role with a supportive team environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Degree educated, IT literate, and passionate about social media.
The predicted salary is between 28000 - 28000 £ per year.
We are working with a client to find a skilled Administrator with a passion for social media, customer service, and Microsoft/ IT literate. The successful candidate will be the first point of contact for customers in person, over the phone, via email or WhatsApp, ensuring prompt, effective response times and clarity in communication.
The Administrator role is full‑time on site, located in Stoke-on-Trent (ST4), Monday to Friday 0800 - 17.30 and requires working one weekend in three for team coverage, with a salary of up to £28,000 per annum.
The Role
- Experience in all areas of Office Administration, including emails, scanning, advertising, data input, and handling exports administration
- Dealing with queries from new and existing customers over the phone, in person, and via social media
- Follow up on potential sales leads
- Create and post social media sales content on behalf of the organisation
- Experience in account management and invoicing is advantageous
- Producing reports on a monthly and ad‑hoc basis
Full on the job training will be provided.
The Ideal Candidate
- Degree educated with a passion for social media
- Previous administration and customer service experience
- Fluent in speaking, reading, writing with excellent grammar
- IT literate on Microsoft package including Excel, Word, and PowerPoint
- Attention to detail
- Excellent communication skills with the ability to create and maintain working relationships with colleagues and customers
- Self‑motivated with a can‑do attitude, looking to excel within their role, with the ability to problem‑solve and use own initiative
- Experience within the transport industry is advantageous
Administrator in Huntley employer: Job Search Place Limited
Join a dynamic team in Stoke-on-Trent as an Administrator, where your passion for social media and customer service will be valued. We offer a supportive work culture with full on-the-job training, competitive salary, and opportunities for personal growth, all within a vibrant community. Experience the satisfaction of being the first point of contact for customers while enjoying a balanced work-life schedule from Monday to Friday.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Huntley
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Polish up your social media presence. Since the job involves social media, make sure your profiles reflect your skills and interests. Share relevant content and engage with industry-related posts to show you're passionate about the field.
✨Tip Number 3
Practice your communication skills! As the first point of contact, you'll need to be clear and effective. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace the application process. Plus, it shows you're serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Administrator in Huntley
Some tips for your application 🫡
Show Your Passion for Social Media:Since the role involves creating and posting social media content, let your enthusiasm shine through! Mention any relevant experience or projects you've worked on that showcase your skills in this area.
Highlight Your Customer Service Skills:As the first point of contact for customers, it's crucial to demonstrate your customer service experience. Share specific examples of how you've effectively handled queries or resolved issues in previous roles.
Be IT Savvy:Make sure to mention your proficiency with Microsoft Office, especially Excel, Word, and PowerPoint. If you have any experience with data input or report generation, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Office, especially Excel and Word. Familiarise yourself with common administrative tasks like data input and handling queries, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. Prepare examples of how you've effectively handled customer queries in the past, whether in person or via social media.
✨Demonstrate Your Passion for Social Media
As the role involves creating social media content, think about how you can showcase your creativity. Bring examples of social media posts you've created or campaigns you've been involved in to demonstrate your enthusiasm and skills.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think of scenarios where you've had to use your initiative to resolve issues, and be ready to discuss how you approached them and what the outcomes were.
