At a Glance
- Tasks: Monitor CCTV, greet visitors, and support customers in a dynamic environment.
- Company: Join a supportive team dedicated to enhancing community living.
- Benefits: Earn £13.45 ph, enjoy 34 days leave, and access health cash plans.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 13.45 - 13.45 £ per hour.
Earn £13.45 ph or Salary £26,300 pa (pro rata), and great benefits including Health Cash Plan.
What you'll do:
- Walk around the building checking CCTV, fire doors and communal areas.
- Greeting customers and visitors, picking up repairs or cleaning.
- The first line of support for our customers when our wider team or their own support network isn't around to help!
- Monitor and respond to incidents calmly, quickly and fairly.
- Work with colleagues and partners to manage anti-social behaviour.
- Complete Admin associated with role.
You have:
- Calm under pressure with great communication skills.
- Passion and experience in supporting others, either personally or professionally.
- Good judgement and clear communication.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- Vehicle insured for business purposes (we cover mileage).
- Working Saturday and Sunday on a 4 week (rolling) rota between the hours of 8 am - 4 pm and 3 am - 11 pm.
- Will work nights / lone work, but training and team meetings are held during daytime.
- Able to use technology to monitor CCTV, update records and communicate with colleagues.
- Enhanced DBS check (paid by employer).
What's in it for you?
- 34 days leave increasing to 39 (including bank holidays and a "me day").
- Health cash plan saving you £1,140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Housing Concierge employer: Job Search Place Limited
As a Housing Concierge in Woodlesford, Leeds, you will join a supportive and dynamic team dedicated to enhancing the living experience for our residents. We offer competitive pay, extensive benefits including a health cash plan and generous leave, alongside opportunities for personal and professional growth in a collaborative work environment. Our commitment to employee well-being and development makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
