At a Glance
- Tasks: Lead daily operations and enhance member experiences in a vibrant members' house.
- Company: Maslow's, a unique blend of workspaces focused on wellbeing and community.
- Benefits: Career development, wellness programming, staff meals, and employee discounts.
- Other info: Opportunities for internal progression in a fast-paced, exciting setting.
- Why this job: Join a dynamic team that values ambition and personal growth in a supportive environment.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
About Maslow's
Maslow's is a collection of thoughtfully designed members' houses that seamlessly blend work and wellbeing. Inspired by Maslow's hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow's because it offers more than a workspace - it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints - from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities
- Leadership
- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience
- Oversee the full member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined up and welcoming experience.
- Programming & Events Support
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination
- Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
- Previous experience in a premium hospitality or private members' club environment.
- Proven leadership in operations, front of house or guest services.
- Deep understanding of luxury service and what creates an elevated guest experience.
- Experience managing and training teams, with strong attention to detail.
- Excellent communication, time management and organisational skills.
- Calm under pressure and solution focused in fast paced environments.
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus.
Our Commitment to You
- A supportive, ambitious and values led environment.
- A team that celebrates individuality and growth.
- Opportunities for career development and internal progression.
- Staff meals, wellness programming, employee discounts, and more.
Please note that we do not hold a Visa Sponsorship Certificate.
House Manager employer: Job Search Place Limited
At Maslow's, we pride ourselves on being an exceptional employer that fosters a supportive and ambitious work environment. As a House Manager at our vibrant 1 Warwick location in Soho, you will enjoy a culture that celebrates individuality and growth, with ample opportunities for career development and internal progression. Our commitment to employee wellbeing is reflected in our wellness programming, staff meals, and unique member experiences that elevate both professional ambition and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
