At a Glance
- Tasks: Manage guest check-ins/outs and provide excellent customer service.
- Company: Join the Galgorm Collection, a leader in hospitality with a vibrant team.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with endless opportunities to learn and grow.
- Why this job: Be the friendly face of our resort and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27100 - 30200 £ per year.
About the role
The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.
As our Hotel Receptionist, your main role will be to manage all the check in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, ready to answer any questions the guests may have about the Resort and the local area.
If you have a passion for delivering excellent customer service and want to work alongside a supportive team, then this may be the role for you!
Job Description
The main duties include but are not limited to:
- Dealing with all guest queries - by phone, post, online, and face to face.
- Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person
Essential criteria, applicants must have:
- At least 6 months' experience working in a dynamic, fast paced environment in a customer facing role.
- Confident IT skills to include Word and Excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
- Previous experience gained in a hotel.
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
Perks of the job
We're passionate about service, our guests, and of course our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you endless opportunities.
Location: Galgorm Collection (Multiple Locations Across Our Collection)
Reporting to: Reception Manager
Salary: Payscale £13.02 - £14.52 per hour based on experience
Equal Opportunity Statement: GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Hotel Receptionist - Galgorm Collection employer: Job Search Place Limited
Galgorm Collection is an exceptional employer that prioritises a supportive and dynamic work environment, perfect for those passionate about hospitality. With opportunities for personal and professional growth, employees benefit from a culture that values teamwork and outstanding customer service, all set within the stunning backdrop of our award-winning resort. Join us to be part of a team that not only cares for its guests but also invests in the development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Galgorm Collection
✨Tip Number 1
Get to know the Galgorm Collection inside out! Familiarise yourself with their services, restaurants, and unique offerings. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Being warm and friendly is key, so maybe even role-play with a mate to get comfortable with those interactions.
✨Tip Number 3
When you get that interview, don’t just sit back and wait for questions. Prepare some of your own! Ask about team dynamics or what a typical day looks like. It shows you’re genuinely interested in being part of the Galgorm family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team directly. Let’s get you that job!
We think you need these skills to ace Hotel Receptionist - Galgorm Collection
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and hospitality. We’re looking for someone who can handle guest queries with ease, so share specific examples that showcase your skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Hotel Receptionist role at Galgorm Collection.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Job Search Place Limited
✨Know the Resort Inside Out
Before your interview, make sure you research Galgorm Collection thoroughly. Familiarise yourself with their services, restaurants, and the Thermal Village & Spa. This knowledge will not only impress your interviewers but also help you answer guest queries confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your passion for hospitality and your ability to handle various scenarios.
✨Practice Your Communication Skills
As a Hotel Receptionist, strong communication is key. Practice speaking clearly and warmly, as if you were greeting a guest. You might even want to role-play common scenarios with a friend to get comfortable with answering questions and handling inquiries.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and present yourself well for the interview. A polished appearance reflects your professionalism and respect for the role, which is crucial in the hospitality industry.
