At a Glance
- Tasks: Lead hotel operations, enhance guest experience, and drive team performance.
- Company: Aimbridge, a dynamic hospitality company focused on growth and development.
- Benefits: Industry-leading training, hotel discounts, flexible pay options, and 30+ days holiday.
- Other info: Opportunity for career progression and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hotel operations and a strong commercial mindset.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced hotel environment. As Operations Manager, you will contribute to the strategic direction of the hotel while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance. You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the General Manager and guest service management team, you will help create a culture of accountability, continuous improvement and service excellence. With regular exposure to wider business priorities and the opportunity to step into General Manager responsibilities when required, this role offers a strong platform for progression and future readiness for senior leadership roles.
The Role
In this position, you will have a direct impact on how the hotel operates, how teams perform and how guests experience the brand. You will take ownership of operational delivery across the hotel, ensuring that standards, processes and team performance are consistently aligned to business expectations. Day to day, this includes working directly with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance. You will also play a key role in shaping the culture of the hotel, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently. Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.
What We're Looking For
We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people. You will have experience operating at Head of Department level or above within a hotel or hospitality environment, with a track record of improving performance and leading teams effectively. You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress. A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes. You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.
What You Can Expect from Us
We know that people do their best work when they feel supported, recognised and valued, and that is exactly what we aim to create at Aimbridge. As part of the team, you will have access to a range of benefits, including:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food and beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Minimum of 30 days holiday
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
Hotel Operations Manager employer: Job Search Place Limited
At Aimbridge, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters leadership and personal growth. As a Hotel Operations Manager, you will benefit from industry-leading training, generous hotel discounts, and a supportive environment that values your contributions and encourages career progression. With a focus on employee wellbeing and a commitment to service excellence, this role provides a unique opportunity to make a meaningful impact in a fast-paced hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
