At a Glance
- Tasks: Welcome guests with warmth and manage the flow at the restaurant entrance.
- Company: Award-winning restaurant known for its sustainable culinary creativity.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Join a diverse team with opportunities for professional growth and fun staff events.
- Why this job: Be the first impression that sets the tone for an unforgettable dining experience.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest engagement.
The predicted salary is between 30000 - 40000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow's permanent home in St James's market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ 'sustainable restaurant of the year' and the Caterer award for 'best new restaurant'.
As a Host Door Person, you are the first and last impression of the restaurant - a key figure in setting the tone for every guest's experience. Positioned at the entrance, you will deliver a warm, confident, and polished welcome while maintaining organisation and flow at the door. This role combines the presence and awareness of a traditional doorman with the engagement and guest focus of a host. You will actively greet and engage guests on arrival, manage queues calmly during busy service periods, and ensure the entrance remains inviting, organised, and reflective of the restaurant's standards.
Working closely with the reception and front-of-house teams, you will help coordinate reservations, walk-ins, and wait times to create a seamless and positive arrival experience.
Key responsibilities- Welcome all guests with warmth, professionalism, and genuine hospitality, setting the tone for their dining experience.
- Manage guest flow at the entrance, maintaining calm and organised queues during peak service times.
- Engage confidently with guests, confirming reservations and directing them appropriately to the host stand or waiting area.
- Communicate clearly with the reception team regarding bookings, walk-ins, wait times, and table readiness.
- Maintain a visible and reassuring presence at the door at all times.
- Ensure the entrance area remains clean, orderly, and aligned with the restaurant's brand and ambience.
- Handle guest queries or concerns politely and efficiently, escalating when necessary.
- Monitor capacity levels and support the team in managing busy services professionally.
- Assist with departures, thanking guests warmly and inviting them to return.
- Previous experience in a high-quality restaurant or hospitality environment in a guest-facing role.
- Naturally polite, engaging, and confident when interacting with guests.
- Excellent communication and interpersonal skills.
- Calm and composed under pressure, with the ability to manage queues while maintaining a welcoming atmosphere.
- Impeccable personal presentation aligned with premium hospitality standards.
- Observant, proactive, and attentive to detail.
- A supportive team player who works closely with reception and front-of-house colleagues.
- Passionate about delivering an exceptional first impression and creating a positive dining experience from the moment guests arrive.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year's employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Host Door Person employer: Job Search Place Limited
Fallow is an exceptional employer that prioritises a warm and inclusive work culture, where every team member plays a vital role in creating memorable dining experiences. Located in the vibrant St James's market, employees benefit from competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, including access to external courses. With unique perks such as supplier trips, staff meals, and generous discounts, Fallow fosters a supportive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Host Door Person
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host Door Person
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
