At a Glance
- Tasks: Create unforgettable guest experiences and manage enquiries with a can-do attitude.
- Company: Join Crerar Hotels, where passion meets hospitality in stunning locations.
- Benefits: Earn £13.52/hour, enjoy health rewards, and access exclusive discounts.
- Other info: Fantastic training and career development opportunities await you!
- Why this job: Be part of a caring team that delivers amazing experiences every day.
- Qualifications: Excellent communication skills and a strong phone manner are essential.
The predicted salary is between 28000 - 28000 £ per year.
Join Crerar Hotels - Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Receptionist at Crerar Hotels, we are looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage.
Your responsibilities will include:
- Delivering high-quality service
- Managing guest enquiries
- Answering calls
- Handling daily banking tasks
- Working with hotel booking and CRM systems
With a quick learning ability and confidence in upselling the hotel's amenities, you'll play a vital role in ensuring our guests have a memorable stay.
Why Work with Us?
- On top of the fantastic benefits below, we offer a salary/hourly rate of £13.52
- Wagestream - Get instant access to your earned wages when you need them.
- YuLife - Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo - Our brand-new communications platform keeps you connected and engaged.
- Career Development - We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Hospitality Receptionist - Guest Care & Upsell Focus employer: Job Search Place Limited
At Crerar Hotels, we pride ourselves on being an exceptional employer that values passion and dedication in hospitality. With a strong focus on employee growth, we offer comprehensive training and career development opportunities, alongside fantastic benefits such as Wagestream for instant wage access and exclusive discounts at our stunning hotels across Scotland and the Lake District. Join us in a work culture that celebrates achievements and fosters a supportive environment, ensuring you can thrive while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Receptionist - Guest Care & Upsell Focus
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crerar Hotels. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be confident on the phone and in person. Try role-playing with a friend or family member to get comfortable with common guest scenarios. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your upselling skills! Think about how you can enhance a guest's experience by suggesting hotel amenities or local attractions. Prepare a few examples of how you've successfully upsold in the past, as this will demonstrate your ability to contribute to the hotel's success.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on the Crerar Hotels site, you’ll have a better chance of standing out. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Hospitality Receptionist - Guest Care & Upsell Focus
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences that highlight your commitment to creating unforgettable guest experiences. We want to see that you’re excited about the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Receptionist position. Highlight relevant skills like communication and upselling, and mention any previous experience in hospitality. This shows us you’re serious about joining our team!
Be Professional Yet Approachable:Your written application should reflect a professional tone, but don’t forget to be friendly and approachable! We’re looking for someone who can connect with guests, so let your personality come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you research Crerar Hotels and their values. Understand what they mean by creating unforgettable experiences for guests. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Hospitality Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with your phone manner and how you handle guest enquiries.
✨Demonstrate Your Can-Do Attitude
Crerar Hotels values a can-do attitude, so be ready to share examples of how you've tackled challenges in previous roles. Think of times when you went above and beyond for a guest or resolved an issue effectively. This will highlight your proactive approach.
✨Upselling Like a Pro
Since upselling is part of the job, prepare to discuss how you would promote the hotel's amenities. Think about how you can create value for guests while enhancing their experience. Maybe even come up with a few creative ideas to share during the interview!
