At a Glance
- Tasks: Lead your team to create the ultimate Starbucks Experience for customers.
- Company: Join a community-focused brand that values your voice and passion.
- Benefits: Enjoy 28 days holiday, unlimited coffee, and discounts on food and drinks.
- Other info: Great career progression opportunities and comprehensive training available.
- Why this job: Make a real impact in a fast-paced environment with no two days the same.
- Qualifications: Previous coaching or supervisory experience in customer service is essential.
The predicted salary is between 22000 - 26000 £ per year.
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.
What we offer:
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect:
You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends.
Shift Supervisor in Horsham employer: Job Search Place Limited
Join a vibrant community at Starbucks, where your leadership as a Shift Supervisor will not only enhance the customer experience but also foster a supportive and dynamic work environment. With comprehensive training, career progression opportunities, and generous employee benefits including discounts and unlimited beverages, you'll thrive in a culture that values your contributions and encourages personal growth. Experience the excitement of a fast-paced setting where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Horsham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Starbucks store. Observe how the team interacts and how they serve customers. This will help you understand what it means to create the Starbucks Experience and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your coaching abilities and problem-solving skills.
✨Tip Number 3
Show your passion for customer service! During your interview, express why you love working with people and how you can inspire your team to deliver exceptional service. Remember, it's all about creating those memorable moments for customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Starbucks family. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Shift Supervisor in Horsham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that you truly care about creating great experiences.
Highlight Your Leadership Skills:As a shift supervisor, you'll be leading a team, so make sure to showcase any coaching or supervisory experience you have. Talk about how you've motivated others and created a positive environment. We’re looking for someone who can inspire their team!
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We value authenticity, so share your story and what makes you unique. This is your chance to connect with us on a personal level!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to get started. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Coffee
Familiarise yourself with Starbucks' coffee offerings and brewing methods. Being able to discuss your favourite drinks or share insights about coffee can show your passion for the brand and its products.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team or resolved conflicts. Highlight how you motivated your team and created a positive environment, as this is crucial for a shift supervisor role.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the Starbucks ethos.
✨Ask Thoughtful Questions
Prepare questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in the store. This shows you're genuinely invested in the position.
