Reception Administrator in Horsham

The Trust is looking for a flexible and enthusiastic full-time Reception Administrator (Mon to Fri) to join our friendly and welcoming Adults Neighbourhood Mental Health Team. The team is based at New Park House, Horsham. We believe this offers far greater opportunity for individuals to develop a much broader set of skills and to experience a more varied role.

As such, the post-holder will work within the Reception/Admin team, sharing a range of duties that support the running of the overall service. This role is varied, fast-paced and very rewarding and involves contact with patients and carers both on the phone and in person. The successful applicant should have excellent customer service skills, good attention to detail and be flexible to cover their share of holiday and sickness when required. NHS reception experience is preferred but not essential; however, experience in reception or other customer-facing and administration roles is essential, as full training will be provided to the successful candidate.

Main duties of the job:

• Your role will be to provide excellent Reception and administration support to the team.
• Good communication skills are essential together with the ability to deal sensitively with people who may be distressed at times.
• To ensure the efficient running of the reception area to deal with members of the general public, service users and carers/relatives and staff.
• To consistently deliver a client-focused service, which promotes good customer service and effective working relationships.
• Also provide general administration support to the overall team when required, including archiving, uploading documents and printing.

About us:

As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do. Access to a host of discount schemes including Blue Light Card! Generous holiday entitlement (starting at 27 days + 8 bank holidays). Excellent NHS Pension. Discounted gym memberships. A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC. Access to full psychological support via our internal wellbeing team. Excellent supervision programmes, with ongoing opportunities for training and development.

Job responsibilities:

In order to be a successful Receptionist/Administrator in our team you will have:

• A relevant NVQ Level 3 qualification / RSA 3 or equivalent.
• Experience in an Administration role or relevant administration experience.
• Experience using Microsoft Office including Outlook, Word and Excel.
• Experience of working within a physical or mental health care setting although not essential.
• Familiarity with the use of Carenotes.

It would also be advantageous if you:

• Have experience of working within NHS.

Person Specification:

Qualifications:

• NVQ 3 or equivalent RSA 3 or equivalent experience and evidence of further practical experience or equivalent.
• Good standard of secondary education; GCSE at Grade C or above or equivalent.

Knowledge/Experience:

• Proven experience of a range of secretarial procedures.
• Experience of producing documents to a high standard of presentation with good accuracy.
• Experience of maintaining office systems.
• Experience of working as part of a team.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.