At a Glance
- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Flexible hours with opportunities for career growth across 65 stunning parks.
- Why this job: Be the heart of the park and create unforgettable memories for guests every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Be the warm welcome that sets the tone for an unforgettable holiday. We're looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you.
As a receptionist, you'll be at the heart of our guest experience. You'll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you'll help ensure every guest enjoys a seamless and memorable stay.
What you will be doing:
- Provide a warm, friendly and professional welcome to all guests.
- Act as the first point of contact for enquiries - face to face, by phone and via email.
- Use guest feedback and insight to help improve service and overall park performance.
- Support check ins, check outs and all daily reception duties.
- Ensure guests receive accurate information, support and guidance during their stay.
- Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
- Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
- Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
- Report maintenance, safety or operational issues promptly to the right team.
About you:
- Experience in a receptionist, guest experience or customer facing role.
- Strong customer service skills - ideally gained in hospitality, leisure or tourism.
- Confidence communicating clearly and calmly in all situations.
- Excellent IT skills with experience using booking and administrative systems.
- A positive, organised and guest focused approach.
- Flexibility to work weekends, evenings and bank holidays.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at.
Holiday Sales - Receptionist - HS1 employer: Job Search Place Limited
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With opportunities for career development across our 65 stunning parks, we ensure our employees are supported through comprehensive training and a dedicated Employee Assistance Programme. Enjoy fantastic benefits including generous discounts on holidays, dining, and leisure activities, all while contributing to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Receptionist - HS1
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. So, brush up on your communication skills and think about how you can create a warm and welcoming atmosphere. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks at once, especially in a fast-paced environment. Think of examples from your past experiences where you juggled check-ins, guest queries, and admin tasks like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Parkdean family. We can’t wait to see your application and hopefully welcome you to the team!
We think you need these skills to ace Holiday Sales - Receptionist - HS1
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping guests and creating memorable experiences.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or hospitality. Mention specific skills that align with the role, like your ability to handle enquiries or manage check-ins smoothly.
Showcase Your Skills:Don’t forget to mention your IT skills and any experience with booking systems. We love organised and tech-savvy individuals who can keep everything running smoothly at the reception!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Warmth
As a receptionist, your first impression is crucial. Practice greeting people with a friendly smile and a welcoming tone. Think about how you can convey warmth and professionalism in your voice and body language during the interview.
✨Know the Company
Familiarise yourself with Parkdean Resorts and their values. Understand their commitment to guest experience and sustainability. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to share examples from your past experiences where you handled difficult situations or went above and beyond for a guest. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with other departments. Share examples of how you've effectively communicated with colleagues in previous roles to resolve issues quickly. This will show that you understand the importance of teamwork in creating a seamless guest experience.
