At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join the exciting team at William Hill, where every day is action-packed.
- Benefits: Earn £12.75 per hour, enjoy 28 days holiday, and get discounts on shopping and holidays.
- Other info: Flexible part-time hours with opportunities for training and career growth.
- Why this job: Be at the heart of the betting experience and make a real difference for customers.
- Qualifications: Must be 18+, with a passion for customer service and great communication skills.
The predicted salary is between 26500 - 26500 £ per year.
Customers don't just come here to place bets, they come for the experience. As a Customer Service Representative at William Hill you’ll be at the heart of the action.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working patterns
Part‑time, 30 hours per week. Shops open between 8am and 10pm, Monday to Sunday. Shifts are set on a rota basis and may include evening and weekend work.
Benefits
- Hourly rate: £12.75
- Annual pay review & bonus scheme
- 28 days holiday per year (pro‑rata), plus an extra paid birthday day off
- Pension plan with 4% company match
- Discounts on high‑street shops, cinemas and holidays
- Training and development opportunities
Qualifications
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills, able to engage with customers from all walks of life
Customer Service Representative in Hoddesdon employer: Job Search Place Limited
At William Hill, we pride ourselves on creating a vibrant and inclusive work environment where our Customer Service Representatives are empowered to deliver exceptional experiences to our customers. With competitive pay, generous holiday allowances, and a commitment to employee development, we offer a workplace that values your contributions and supports your growth. Join us in a dynamic setting that champions customer engagement and safer gambling, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Hoddesdon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative in Hoddesdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
