Funeral Arranger in Hilton

£26,266 (£13.47 per hour) plus benefits. Full time 37.5 hours per week, Monday to Friday 9am-5pm. Dorchester, DT1 1UF.

All positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ depending on the role applied for. Typical duties include, but are not limited to, preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.

• Build and maintain positive relationships with clients and the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home—as well as its surroundings—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issues.
• Work with different digital systems and devices (computers, tablets, smartphones) to accurately manage client documentation, funeral arrangements and invoicing.
• Ensure that all regulated work, such as selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Assist with manual handling of coffins and in the care and preparation of the deceased (preparing for viewing - hair, make up, etc., moving the deceased and other general responsibilities).
• Update client management applications, entering accurate and timely information to keep records up to date at all times.

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (computers, tablets, smartphones, printers) and to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided).

• 30% off Co-op branded products and 10% off other brands in our food stores all year round, as well as discounts on other Co-op products and services.
• 23 days holiday (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• A friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it.

A place you'll belong. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, which include social media activity on platforms such as Facebook, Twitter and Instagram.

We reserve the right to remove a vacancy before the scheduled closing date.