At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Join a supportive and growing team in Dorchester.
- Benefits: Competitive salary, skill development, and a collaborative work environment.
- Other info: Enjoy varied responsibilities and opportunities for continuous improvement.
- Why this job: Make a real difference by delivering excellent customer service every day.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 32896 - 32896 £ per year.
We are looking for a proactive and customer‑focused Customer Service Representative to join our client's growing team and support the continued development of their business. This is a hands-on role suited to someone who enjoys problem solving, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. You’ll work closely with internal teams across multiple sites, helping to keep operations running smoothly while supporting innovation and continuous improvement.
Key Responsibilities
- Act as the first point of contact for all customer enquiries.
- Follow up with customers to ensure issues are fully resolved.
- Process customer orders accurately and efficiently.
- Provide clear and accurate information about products, services, and policies.
- Work collaboratively with the customer service team to manage daily responsibilities, including shipped not invoiced accounts.
- Support warehouse staff as a key contact and escalation point.
- Liaise with internal departments regarding lead times and stock availability.
- Manage customer amendments such as address changes and ordering responsibilities.
- Escalate key accounts to account management where appropriate.
- Ensure customers are linked to the correct pricing groups.
- Assist with onboarding new customers.
- Resolve complaints professionally and efficiently.
Additional Duties
- Provide support within packing warehouses when required.
Skills & Experience
- Minimum 1 year experience in a customer service or similar role.
- Strong communication and customer facing skills.
- Good problem solving and multitasking abilities.
- Experience using CRM systems, customer service software, or databases.
- A positive attitude and willingness to support different areas of the business.
What We're Looking For
- Organised and detail oriented.
- A strong team player.
- Keen to learn and contribute to continuous improvement.
- Reliable, adaptable, and proactive.
Why Join?
- Be part of a supportive and growing team.
- Opportunity to develop your skills across multiple areas of the business.
- Varied and engaging day to day responsibilities.
- Collaborative working environment with opportunities to contribute ideas and improvements.
Customer Service Representative in Hilton employer: Job Search Place Limited
Join a dynamic and supportive team in Dorchester as a Customer Service Representative, where your proactive approach and problem-solving skills will be valued. Enjoy a collaborative work culture that encourages personal growth and offers opportunities to develop your skills across various business areas, all while contributing to continuous improvement and innovation. With a focus on delivering excellent customer service, you'll find a rewarding environment that prioritises employee engagement and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Hilton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Hilton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
