At a Glance
- Tasks: Provide top-notch customer service and administrative support in HR.
- Company: Join Biffa, a leading waste management company with a supportive culture.
- Benefits: Competitive salary, flexible home working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and client satisfaction.
- Why this job: Expand your skills in HR while making a real difference in employee services.
- Qualifications: Experience in HR or customer service; studying towards a CIPD qualification is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Administrator working within HR
Salary - £28,000
12 Months FTC - Maternity Cover
Hours - 8.30 - 5pm or 9am - 5.30pm Monday to Friday
Location - Cressex Head Office but home based 2 days per week
A quick look at the role. At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will be providing excellent administrative support to all internal/external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures. It is a high-volume department with interactions covering topics such as company cars, family leave, system support; to name a few, and although the majority of interactions take place via email/systems, there is a requirement for telephone support too.
Your core responsibilities:
- First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies.
- Support and education in company procedures and use of operating systems.
- Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels.
- Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services.
- End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction.
- Database administration including maintenance of accurate employee information.
What we require:
- Studying towards a CIPD qualification would be desirable.
- Over 2 years experience in a similar HR administration/administration position or Senior Customer Service position.
- Confident with all Microsoft applications including Excel, Word and Outlook.
- Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff, through to heads of and directors.
Customer Service Administrator in High Wycombe employer: Job Search Place Limited
Biffa is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth, particularly in the HR field. With a competitive salary of £28,000 and the flexibility of home-based work two days a week, employees can enjoy a healthy work-life balance while contributing to a high-volume department that prioritises customer service excellence. Joining Biffa means being part of a dynamic team where your contributions are recognised, and you can develop your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends who might know someone at Biffa. A friendly chat can sometimes lead to insider info about the role or even a referral!
✨Tip Number 2
Prepare for that interview! Research common HR scenarios and think about how you’d handle them. We want you to show off your customer service skills and how they translate into HR.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on your communication skills, as they’re key for this Customer Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant HR skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your experience aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction, make sure your application reflects your excellent communication skills. Whether it’s through clear writing or a friendly tone, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the basics of HR and customer service. Brush up on common HR policies and procedures, as well as the specific services Biffa offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your customer service skills and administrative experience. Think about times when you resolved a difficult query or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Communication Skills
Since this role involves interacting with various employees, practice your communication skills. You might be asked to explain a complex policy or procedure, so try role-playing with a friend to ensure you can convey information clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
