At a Glance
- Tasks: Support customers with kitchen and bathroom projects, ensuring their needs are met.
- Company: Woodstock Trading Company, a caring and growing business with a fantastic culture.
- Benefits: 23 days holiday, health care cover, free food, and employee discounts.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: 12 months customer service experience and knowledge of kitchen/bathroom products.
The predicted salary is between 24000 - 27000 £ per year.
Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you!
We are currently seeking a Customer Success Assistant with Kitchen and Bathroom experience to join our team based at our Head Office in Rotherwas, Hereford. Our customer success team is the face and the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment.
Responsibilities:- Collaborate with customers on projects where bathroom or kitchen solutions may be required, ensuring their needs are fully understood and addressed.
- Provide exceptional customer service over the telephone, resolving queries, providing quotes, and inputting orders.
- Process sales orders, resolve technical queries, and manage all customer interactions.
- Maintain accurate records using our bespoke Customer Service platform.
- Strive to achieve company key performance indicators.
- At least 12 months of experience in a customer service role, preferably in an office-based environment with large-volume telephone calls.
- Familiarity with bathrooms, kitchens, or bedrooms, and ability to match product solutions to customer needs.
- Excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
- Excellent IT skills, including use of Microsoft packages.
- Meticulous attention to detail and ability to work independently.
- Reliability and resourcefulness, with the ability to adapt to multiple demands.
- 23 days' holiday with an additional day off around your birthday, plus Bank Holidays.
- Christmas closure.
- Health Care Cover.
- Employee Assistance Programme.
- Life Assurance.
- A fantastic company culture that fosters growth and teamwork.
- Free food and drinks on site.
- Employee discounts on our products.
Customer Success Associate - Kitchen & Bath Support in Hereford employer: Job Search Place Limited
Woodstock Trading Company is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in Hereford. With generous benefits such as 23 days' holiday plus an extra day for your birthday, health care cover, and a supportive environment that encourages teamwork and personal development, this is a fantastic opportunity for those passionate about customer service in the kitchen and bath sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate - Kitchen & Bath Support in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate - Kitchen & Bath Support in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
