At a Glance
- Tasks: Lead our Cornwall café, ensuring excellent customer experiences and team performance.
- Company: Join a B Corp certified, independent coffee brand with strong values.
- Benefits: Enjoy 34 days off, bonuses, free coffee, and personal development opportunities.
- Other info: Diverse perspectives are welcome; your unique experience could be exactly what we need.
- Why this job: Make a real impact in a creative, people-first environment while enjoying premium coffee.
- Qualifications: Experience in hospitality or specialty coffee, strong leadership, and financial skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As General Manager, you will lead our Cornwall café and help define what Origin retail looks and feels like in Cornwall. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.
What you'll do
- Lead day-to-day operations, service quality, and front-of-house standards
- Build, coach, and develop a skilled and engaged team, including SCA training progression
- Champion Origin's customer journey, coffee knowledge, and community presence
- Maintain strong health, safety, and food compliance standards
- Actively identify opportunities to grow sales and community engagement
- Deliver agreed revenue and EBITDA targets
- Manage the upkeep and day-to-day use of the events space behind The Roastery Café, working alongside the Community and Partnerships Co-ordinator.
- Oversee the utilisation of the office space above the Café, including managing desk bookings and supporting businesses using the space.
- Ensure Health and Safety compliance across both the office and events spaces, particularly when used by external stakeholders.
- Align events diaries with the Community and Partnerships Co-ordinator to forecast and plan regular events within the space and be adequately prepared for surge in Café activity.
Who You Are
- An experienced hospitality leader with a background in speciality coffee or premium hospitality
- Commercially confident, operationally strong, and calm under pressure
- Passionate about people development, excellent service, and quality coffee
- Energised by leading a high-profile, design-led cafe
- Values-led, inclusive, and consistent in your leadership approach
Skills and Experience
- Experience managing a specialty coffee site or hospitality venue
- Financial fluency across P&L, COGS, labour and forecasting
- Skilled in people management, coaching and team development
- Strong communication, organisation and leadership skills
- Familiar with digital tools and Office 365
- Experience in B Corp businesses or purpose-led environments is a plus
What success looks like
- Delivering an outstanding guest experience every day, with exceptional coffee quality, smooth service, and a premium in-store environment that reflects Origin's brand and positioning
- Building and leading a motivated, high-performing team through strong coaching, clear development pathways, high retention, and a genuinely inclusive culture
- Driving commercial performance by meeting and exceeding targets, with confident ownership of P&L, labour and stock efficiency, COGS, and Average Transaction Value
- Maintaining consistently high operational standards, ensuring efficient workflows, excellent presentation, and reliable quality across coffee and customer service
- Bringing the brand to life in store through thoughtful visual merchandising, memorable customer experiences, and strong community connection that builds loyalty and footfall
Compensation & Benefits
- Work-Life Balance: We offer 34 days' inclusive of your birthday, alongside enhanced sick pay, period leave and personal days. We also provide enhanced family leave to support every kind of parent.
- Training: Learning and development are central to life at Origin. All employees have access to SCA training and ongoing learning opportunities. As well as access to mental health and physical first aid training and qualifications.
- Perks: Up to a £2k bonus and £1k end of year performance award. We also offer two paid volunteering days each year, access to a 24/7 Employee Assistance Programme and GP service, free therapy sessions, a cycle to work scheme.
- Discounts: You'll enjoy a free weekly coffee subscription, unlimited free coffee on-site and employee access to our complete professional coffee equipment catalogue at cost price as well as access to B Corp-certified partner discounts.
Culture: As a B Corp certified and proudly independent business, we offer meaningful, creative work within an industry-leading brand that is rooted in strong values and a truly people-first culture.
Everyone is welcome at Origin. We believe diverse perspectives enrich our culture and creativity. If you're passionate about coffee and excited by this opportunity - even if you don't tick every box - we encourage you to apply. Your unique experience could be exactly what we need.
Why join us? At Origin, you'll be part of a dynamic team that values creativity, sustainability, and collaboration. We're committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you'll have access to some of the best coffee experiences imaginable.
We may close this advert early if we receive a high volume of suitable applications.
General Manager - Cornwall in Helston employer: Job Search Place Limited
At Origin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity, sustainability, and inclusivity. As the General Manager in Cornwall, you'll lead a passionate team in a beautifully designed café, with access to extensive training opportunities, generous benefits including enhanced leave and performance bonuses, and the chance to make a meaningful impact in the community. Join us for a rewarding career where your love for coffee and people can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Cornwall in Helston
✨Tip Number 1
Get to know the café's vibe! Before your interview, pop in for a coffee and chat with the team. This will help you understand their culture and show that you're genuinely interested in being part of the Origin family.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've built and motivated teams in the past. We want to see your passion for people development and how you can bring that energy to our café.
✨Tip Number 3
Know your numbers! Brush up on your financial fluency, especially around P&L and sales targets. Being commercially confident will impress us and show that you can drive performance in our café.
✨Tip Number 4
Don’t forget to highlight your community engagement ideas! We love candidates who can think outside the box and come up with creative ways to connect with our customers and the local community. Share your thoughts during the interview!
We think you need these skills to ace General Manager - Cornwall in Helston
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you've had in the specialty coffee scene or how you connect with the community. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our coffee culture.
Highlight Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've built and developed teams in the past, and how you plan to inspire and motivate your future team at Origin. We love seeing examples of coaching and people development!
Be Commercially Savvy:Since this role involves managing P&L and driving sales, don’t forget to mention your financial fluency. Share any relevant experiences where you've successfully managed budgets or improved profitability. We’re looking for someone who can confidently own the café's commercial performance!
Tailor Your Application:Take a moment to tailor your application specifically for us at Origin. Use the language from the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team. And remember, apply through our website for the best chance!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Coffee
As a General Manager in a specialty coffee environment, it's crucial to have a solid understanding of coffee. Brush up on your coffee knowledge, including different brewing methods and flavour profiles. This will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you develop and motivate teams. Think of specific examples where you've successfully coached team members or improved service quality. This will demonstrate your ability to lead a high-performing team effectively.
✨Understand Financials
Familiarise yourself with key financial metrics like P&L, COGS, and labour costs. Be ready to discuss how you've managed budgets in previous roles and how you plan to drive commercial performance at Origin. This shows you're commercially confident and operationally strong.
✨Emphasise Community Engagement
Origin values community presence, so think about ways you've engaged with local communities in past roles. Prepare ideas on how you could enhance community connections in Cornwall, which will highlight your alignment with their brand values and mission.
