At a Glance
- Tasks: Help people in crisis by providing support and translating complex information.
- Company: Mission-driven organisation dedicated to making a difference.
- Benefits: Remote work options, training opportunities, and supportive team environment.
- Other info: Flexible working arrangements with occasional office visits for training.
- Why this job: Make a real impact while developing your listening and problem-solving skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you a great listener? Do you love to help solve problems? Can you help people by taking complex, technical information and translating it for people who are vulnerable and in crisis? We are working with an amazing mission-led organisation to support them in finding a great Helpline Advisor. The role would see you using those great listening and problem-solving skills to support people in crisis and vulnerable individuals. There is an opportunity to work remotely, visiting the London office on average 6 times per year for training and colleague days. If you prefer to be office-based, that is also possible depending upon your location. You will work with other advisors to support each other and increase your learning.
Responsibilities:
- Managing multiple referrals at any one time.
- Ensuring that the information you provide is correct and fully understood during conversations with clients.
- Learning which cases to refer to other areas and not owning casework.
- Participating in training and gaining support to get up to speed in this hugely impactful role.
- Supporting fellow advisors and increasing learning together.
Qualifications:
- Clear and reassuring telephone manner.
- Capacity to communicate complex information in a simple, client-friendly manner.
- Great listening and problem-solving skills.
Helpdesk Advisor employer: Job Search Place Limited
Join a mission-driven organisation that prioritises employee well-being and professional growth. As a Helpdesk Advisor, you will enjoy a supportive work culture that values collaboration and continuous learning, with the flexibility of remote work and occasional visits to the London office for training. This role not only allows you to make a meaningful impact in the lives of vulnerable individuals but also offers opportunities for personal development within a compassionate team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your listening skills! When you get the chance to chat with potential employers or during interviews, show them you’re a great listener by summarising what they say and asking thoughtful questions. It’ll make you stand out as someone who truly cares.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills! Think of examples from your past experiences where you’ve tackled tough situations. This will help you shine during interviews, especially for a role like Helpdesk Advisor.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with the right opportunities. Plus, it shows you’re genuinely interested in joining our mission-driven team!
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Show Off Your Listening Skills:In your application, make sure to highlight your listening skills. We want to see how you can connect with people and understand their needs, especially in challenging situations.
Keep It Simple:When explaining your experience, remember to keep it straightforward. We love candidates who can break down complex information into easy-to-understand bits, just like you would for someone in crisis.
Share Your Problem-Solving Stories:We’re all about finding solutions! Include examples of how you've tackled tough problems in the past. This will show us that you have the right mindset for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Listening Skills
During the interview, make sure to demonstrate your active listening skills. Nod, maintain eye contact, and paraphrase what the interviewer says to show you’re engaged. This will highlight your ability to connect with clients and understand their needs.
✨Simplify Complex Information
Prepare examples of how you've taken complex information and made it accessible for others. Use clear, straightforward language in your responses to showcase your ability to communicate effectively, especially when discussing technical topics.
✨Problem-Solving Scenarios
Think of specific instances where you successfully solved a problem for someone in a vulnerable situation. Be ready to share these stories during the interview, as they’ll illustrate your problem-solving skills and empathy, which are crucial for this role.
✨Emphasise Team Support
Since the role involves working closely with other advisors, mention any experiences you have in team settings. Talk about how you’ve supported colleagues or learned from them, as this shows you value collaboration and continuous learning.
