At a Glance
- Tasks: Maximise sales opportunities and support customer needs in a dynamic environment.
- Company: Join a forward-thinking company focused on growth and customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a supportive team culture.
- Other info: Fast-paced role with opportunities for personal and professional development.
- Why this job: Make a real difference by building relationships and driving business success.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Support the commercial objectives of the Plaswood business by maximising all sales opportunities, developing existing accounts, and contributing to new business growth.
Key Responsibilities
- Process customer orders, quotes, and enquiries accurately and on time
- Follow up leads and quotations to maximise sales opportunities
- Build strong relationships with customers, including key accounts
- Identify new business opportunities and support sales growth
- Manage a pipeline of opportunities and track progress
- Deliver excellent customer service and manage aftercare
- Handle customer queries, complaints, and delivery issues promptly
- Keep customers informed on order status and shipping updates
- Work closely with internal teams to ensure smooth order fulfilment
- Maintain accurate customer and CRM data
- Support reporting and general administrative tasks
- Contribute to continuous improvement and team objectives
- Take ownership of your development and training
Qualifications/Requirements
- Experience in a sales or customer service role
- Strong communication and relationship building skills
- Highly organised with the ability to prioritise in a fast paced environment
- Detail focused with good problem solving skills
- Commercially aware and able to spot opportunities
- Team player with a proactive, can do attitude
- Confident using Microsoft Office (Excel and Word)
- Experience with CRM systems (desirable)
- GCSE Maths and English (or equivalent)
Customer Service in Heanor employer: Job Search Place Limited
Join a dynamic team at Plaswood, where we prioritise employee growth and development in a supportive work culture. Our commitment to excellence in customer service is matched by our dedication to fostering strong relationships and maximising sales opportunities, all while providing a collaborative environment that encourages innovation and continuous improvement. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Heanor
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially how they align with customer service. Be ready to share examples of how you've maximised sales opportunities or handled tricky customer queries in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let's get you that dream job!
We think you need these skills to ace Customer Service in Heanor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales or customer service. We want to see how your skills align with our goals at Plaswood, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to build relationships. Share examples of how you've successfully handled customer queries or complaints in the past.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Highlight any experience you have with CRM systems and managing customer data accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we really appreciate!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the Plaswood business. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you built relationships with customers and maximised sales opportunities, as this aligns perfectly with the job requirements.
✨Demonstrate Your Organisational Skills
Since the role requires managing a pipeline of opportunities, be ready to discuss how you prioritise tasks in a fast-paced environment. You could mention tools or methods you use to stay organised, which will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer service, or how they measure success in this role. This shows that you’re proactive and genuinely interested in contributing to their objectives.
