At a Glance
- Tasks: Handle calls and chats, assist customers with car issues, and upsell products.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Great career development opportunities and exciting team-building events await you!
- Why this job: Combine your love for cars with customer service in a fun, supportive environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
Responsibilities
- Ensure the efficient handling of inbound and outbound calls in a timely manner.
- Identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- Ensure accurate information is provided over the phone and in person where necessary.
- Update customer records and internal database as and when required.
- Create invoices, proformas and credit notes.
- Create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go between for customers and internal technical staff.
Qualifications
- Extensive experience within a call centre.
- Fluent Italian speaking.
- Computer literate.
- Capable of working calmly under pressure.
- Comfortable working in a fast paced environment and capable of multitasking.
- Excellent customer service background.
Benefits
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) in Heanor employer: Job Search Place Limited
ECU Testing Ltd is an exceptional employer that prioritises employee growth and well-being, offering extensive on-the-job training and a supportive work culture. Located conveniently between Nottingham and Derby, employees enjoy a picturesque setting near Shipley Country Park, with benefits such as 32 days of holiday, free meals on Fridays, and opportunities for career advancement, making it a rewarding place to work for those passionate about cars and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler (Italian speaker) in Heanor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your customer service skills and technical knowledge about cars. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to demonstrate your skills! During the interview, be prepared to discuss specific examples of how you've handled calls in the past, especially under pressure. Highlight any upselling experiences to show you can contribute to sales opportunities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Call Handler (Italian speaker) in Heanor
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will show us that you're genuinely interested in the role.
Highlight Your Language Skills:Since we're looking for an Italian speaker, make sure to emphasise your fluency in Italian. If you've used it in a professional setting, share those experiences to give us a better idea of your communication skills.
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your call centre experience and customer service background to show us you're the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show that you're not just a fluent Italian speaker, but also someone who understands the products and services you'll be advising on.
✨Practice Your Communication Skills
Since this role involves handling calls and live chats, practice speaking clearly and confidently in both English and Italian. You might even want to role-play with a friend to simulate the interview environment and get comfortable with the flow of conversation.
✨Show Off Your Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. Think about specific situations where you resolved issues or upsold products, as these will demonstrate your ability to thrive in a fast-paced call centre environment.
✨Be Ready for Multitasking Questions
Expect questions about how you handle multiple tasks at once. Have some examples ready that showcase your ability to manage calls, update records, and communicate with technical staff all at the same time. This will highlight your capability to work calmly under pressure.
