At a Glance
- Tasks: Manage patient queries, book appointments, and support a busy healthcare team.
- Company: Join the NHS and be part of a dedicated healthcare team.
- Benefits: Part-time hours, NHS pension, and valuable experience in healthcare.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in patients' lives while gaining essential skills.
- Qualifications: Excellent customer service skills and healthcare experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
NHS is seeking a part-time Receptionist at Northumberland House Surgery in Kidderminster. The role supports a busy surgery serving 13,800 patients, requiring excellent customer service and healthcare experience.
As part of a professional reception team, the successful candidate will manage patient queries, book appointments, and assist in other necessary tasks. Knowledge of the EMIS Clinical system is desirable.
Healthcare Front Desk Assistant (Part-Time, NHS Pension) employer: Job Search Place Limited
NHS offers a supportive and dynamic work environment at Northumberland House Surgery, where you can make a real difference in the lives of 13,800 patients. With a strong emphasis on professional development, employees benefit from comprehensive training, opportunities for growth, and the security of an NHS pension. Join a dedicated team that values collaboration, compassion, and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Front Desk Assistant (Part-Time, NHS Pension)
✨Tip Number 1
Make sure you know the ins and outs of the NHS and the specific surgery you're applying to. Research their values and patient care approach so you can show how you fit right in during your interview.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Front Desk Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees at Northumberland House Surgery on LinkedIn. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available to help you nail that interview.
We think you need these skills to ace Healthcare Front Desk Assistant (Part-Time, NHS Pension)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled patient queries or similar situations, as this role is all about providing top-notch support to our patients.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We recommend tailoring your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention your familiarity with healthcare settings and any relevant systems like EMIS.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Healthcare Front Desk Assistant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and the specific role of a Healthcare Front Desk Assistant. Familiarise yourself with common patient queries and the EMIS Clinical system, as this will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain professionalism under pressure.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions like 'How would you handle a busy reception desk?' or 'What would you do if a patient was upset?' This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and respect the professional environment of the NHS.
