At a Glance
- Tasks: Lead the Regional Support Unit and provide strategic support to enhance operational services.
- Company: Join a proud organisation dedicated to maintaining justice across the North West.
- Benefits: Enjoy 25 days annual leave, flexible working options, and excellent training opportunities.
- Other info: Flexible working arrangements available; travel across the North West required.
- Why this job: Make a real impact in a leadership role while supporting your community.
- Qualifications: Strong relationship management and leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
General Information
- Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
- Location: Ashton-under-Lyne, Barrow-in-Furness, Birkenhead, Blackburn, Blackpool, Bolton, Bootle, Burnley, Carlisle, Chester, Crewe, Lancaster, Liverpool, Manchester, Preston, St Helens, Stockport, Warrington, Wigan, Workington
- Region: North West
- Closing Date: 12-Jun-2026
- Post Type: Permanent
- Grade: 7
- Number of jobs available: 1
- Reserve List: 12 Months
- Job ID: 18029
Descriptions & Requirements
About the role
As a key member of the Regional Senior Leadership Team (SLT), the Head of Regional Support Unit (RSU) provides direct business advice and strategic support to the Regional Delivery Director (RDD). The role ensures the delivery of HMCTS operational services within the region, liaises with operational director's offices and the National Support Unit, leads the Operational Support and Judicial Secretariat teams, and oversees the delivery of regional support services.
Your skills and experience
- Relationship management, including experience of judicial or senior stakeholder relationships.
- Excellent communication and engagement skills across all levels.
- Understanding of corporate governance, assurance policies, and the ability to challenge and provide assurance to the RDD.
- Knowledge of HR policies and procedures to coach and develop staff.
- Leadership skills to inspire, manage, and motivate teams through uncertainty.
- Planning and review skills to use evidence for decision making.
- Experience of regional operations and business planning processes.
- High quality drafting skills to convey accurate information to senior management.
- People management skills to build capability and confidence within teams.
- Knowledge of financial checking procedures to monitor RSU budget spend.
Working hours and arrangements
Standard full time working hours are 37 hours per week. Part time, flexible and job sharing arrangements are available subject to the MoJ Flexible Working policy. A minimum of 29.6 hours per week over four days would be required for part time positions.
Location
This role can be based at any HMCTS site within the North West region, with regular travel across the area.
Benefits
- Annual leave 25 days on appointment, increasing to 30 days after five years.
- Option to buy or sell up to three days of leave each year.
- Paid time off for public holidays and one privilege day.
- Pension: choice of available pension schemes.
- Training and development opportunities.
Equal Opportunity
Jobs advertised cross government are open only to Civil Service employees and employees of accredited NDPBs, or those appointed to a permanent post through a Civil Service Commissioner exception.
Nationality
Applications are accepted from nationals of Commonwealth countries, EU/Switzerland/Norway/Iceland/Liechtenstein and their family members with settled or pre settled status, and other individuals meeting specified eligibility criteria.
Interview Stage Assessments
Interviews will take place in person on 8 and 17 July 2026 via Microsoft Teams. Alternative dates only in exceptional circumstances.
Behavioral themes
- Seeing the Big Picture
- Leadership
- Communicating and Influencing
- Working Together
Security checks
DBS Standard
Head of Regional Support Unit - NW Region employer: Job Search Place Limited
As a proud employer within the North West region, we offer a dynamic and supportive work environment that values flexibility and employee well-being. With opportunities for professional growth through training and development, our culture fosters collaboration and innovation, ensuring that every team member can thrive while contributing to the vital mission of delivering justice. Enjoy generous annual leave, pension options, and the chance to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Regional Support Unit - NW Region
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at HMCTS or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the role and the organisation. Understand their values and how they align with your experience. This will help you answer questions confidently and show you're the right fit.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more at ease on the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Regional Support Unit - NW Region
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Head of Regional Support Unit. Use keywords from the job description to show we’re on the same page!
Showcase Your Leadership Skills:Since this role involves leading teams, don’t forget to share examples of how you’ve inspired and motivated others in the past. We want to see your leadership style shine through!
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. We appreciate high-quality writing that conveys your message clearly, especially when it comes to communicating with senior management.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Head of Regional Support Unit. Familiarise yourself with HMCTS operational services and how they function within the North West region. This will help you articulate how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing teams through uncertainty. Think about times when you've inspired or motivated a team, and be ready to discuss these experiences during the interview.
✨Master Relationship Management
Since this role involves liaising with senior stakeholders, brush up on your relationship management skills. Be prepared to discuss how you've successfully built and maintained relationships in previous roles, particularly with judicial or senior stakeholders.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your points effectively during the interview.
