Head of Operations
Location: Worcester/Pershore (On-site, Monday-Friday)
Salary: £60,000-£80,000 + Bonus + Profit Share + Pension
Reporting to: Managing Director
The Opportunity
We are looking for an ambitious and commercially minded operations leader to help drive the next phase of growth and operational improvement within a fast‑moving entrepreneurial business.
This role will lead warehouse and transport operations, focusing on performance, efficiency, systems, people development and continuous improvement.
We are not looking for a traditional corporate operator. We want someone bright, energetic and engaging - capable of building credibility on the warehouse floor while also contributing confidently within senior leadership discussions.
This is an ideal opportunity for a strong Operations Manager, General Manager or senior "number two" ready to step into a broader leadership role.
Key Responsibilities
- Lead warehouse and transport operations across the Worcester site
- Develop and mentor operational leadership teams
- Drive continuous improvement across warehouse, fleet and logistics activity
- Improve:
- Picking accuracy
- OTIF delivery performance
- Labour productivity
- Fleet utilisation
- KPI reporting and operational visibility
- Optimise the recently implemented WMS
- Support selection and implementation of a new TMS
- Improve operational accountability, communication and process discipline
- Ensure compliance across transport, fleet, warehouse and H&S activities
- Work closely with the leadership team to support operational strategy and business growth
What We're Looking For
- Experience within logistics, warehousing, manufacturing or distribution operations
- Hands on operational leadership style
- Strong communication skills and emotional intelligence
- Commercially aware, analytical and solutions-focused
- Experience improving operational performance and KPIs
- Exposure to WMS, operational reporting and process improvement initiatives
- Comfortable in a fast paced, entrepreneurial environment
- Ambitious, driven and eager to develop into a broader leadership role
Personal Style
- High energy and positive attitude
- Pragmatic and resilient
- Naturally collaborative and engaging
- Strong attention to detail
- Confident challenging ideas constructively
- Able to influence at all levels of the business
Package
- £60,000-£80,000 salary DOE
- Bonus scheme
- Profit share scheme
- 25 days holiday + statutory entitlement
- 5% pension contribution
