At a Glance
- Tasks: Lead and enhance the educational experience for students in a dynamic health-focused faculty.
- Company: UCL, a top-ranked global university dedicated to health and innovation.
- Benefits: 41 days holiday, pension scheme, gym access, and employee support services.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Make a real difference in student lives while shaping the future of health education.
- Qualifications: Experience in higher education management and a passion for student welfare.
The predicted salary is between 60000 - 75000 £ per year.
The UCL Faculty of Population Health Sciences (FPHS) brings together eight academic departments whose common aim is to explore and understand the underlying factors that cause ill-health and innovate to improve health worldwide. Our exciting cross-disciplinary community encompasses eight institutes and schools, including the Global Business School for Health - the world's first business school dedicated to health. In the recent Research Excellence Framework (REF) 2021 results, UCL was rated No. 1 for research power and impact in medicine, health and life sciences, and we are ranked 3rd in the world and 2nd in the UK for Public Health in the 2024 Shanghai Rankings. We offer a range of high-quality undergraduate, postgraduate and professional programmes in all population health and clinical sciences areas.
About the role: The postholder is part of the Faculty Education and Student Experience (EASE) team, supporting all our students. The Head of Education and Student Experience (HESE) provides high-level support for the effective operation of educational programmes within the faculty. The HESE oversees professional service support for all aspects of student recruitment, student records, teaching delivery, student experience and student support, liaising with UCL's central professional service departments to do so. They will work with the Director of Education and Student Experience (DESE) and Faculty Graduate Tutor (FGT) to advise on the implementation of academic policy and regulations. This role will be line managed by the Director of Education and Student Experience. They will line manage a small team of Grade 8 Education Administration and Student Experience staff and one Grade 7 Student Records Liaison Officer. They will be part of and work closely with the Faculty Education Team.
About you: You are an experienced manager who has worked in higher education (or a similar industry) for several years. You have a good understanding of the UK higher education context and experience of quality assurance work in the sector. You have knowledge of the needs of students, both in terms of teaching and learning, and broader pastoral and welfare requirements. You care about working kindly and in collaboration with a variety of stakeholders, and you're able to balance competing perspectives and priorities. You have experience of developing effective teams and leading staff, and you can set standards and improve processes. You have data analysis experience, and you are familiar with the use of performance indicators to drive student satisfaction. You are a highly organised and strategic thinker, while also culturally sensitive and able to deal with complaints and grievances. You are able to understand the dynamics of team working, negotiation, responsibility, and accountability.
This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa.
What we offer: As well as the exciting opportunities this role presents we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan and expenses
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion: As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department holds an Athena SWAN Silver Award, in recognition of our commitment to advancing gender equality.
Head of Education and Student Experience (HESE) employer: Job Search Place Limited
UCL is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 41 days of holiday, a defined benefit pension scheme, and a commitment to equality and diversity, UCL fosters an environment where staff can thrive while making a meaningful impact in the field of population health sciences. Located in London, the world's leading academic hub, employees have access to unparalleled resources and networking opportunities, enhancing both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Education and Student Experience (HESE)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UCL, especially those in the Faculty of Population Health Sciences. A friendly chat can give us insider info on the role and help us stand out.
✨Tip Number 2
Prepare for the interview by diving deep into UCL's values and recent achievements. We want to show that we’re not just a good fit for the role, but also for the culture. Let’s highlight how our experience aligns with their mission!
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help us refine our answers and boost our confidence. Let’s focus on articulating our management style and how we’ve improved student experiences in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. We can reiterate our enthusiasm for the role and mention something specific from the conversation to keep us fresh in their minds.
We think you need these skills to ace Head of Education and Student Experience (HESE)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Education and Student Experience role. Highlight your experience in higher education and how it aligns with the needs of our Faculty. We want to see how you can contribute to our mission!
Showcase Your Leadership Skills:As a manager, it's crucial to demonstrate your ability to lead teams effectively. Share specific examples of how you've developed teams and improved processes in your previous roles. We love seeing candidates who can inspire and motivate others!
Highlight Your Understanding of Student Needs:We’re looking for someone who truly understands the student experience. Make sure to mention any relevant experience you have in supporting students, whether it’s through teaching, pastoral care, or quality assurance. Show us you care about their success!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you’re well-versed in the UK higher education landscape, especially regarding student experience and educational policies. Brush up on UCL's recent achievements and how they align with your vision for enhancing student support.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and improving processes. Think about specific situations where you’ve successfully balanced competing priorities or resolved conflicts within a team.
✨Data is Your Friend
Be ready to discuss how you've used data analysis to drive student satisfaction in previous roles. Bring examples of performance indicators you've worked with and how they influenced your decision-making.
✨Cultural Sensitivity Matters
Demonstrate your understanding of diverse student needs and how you’ve catered to them in the past. Be prepared to talk about your approach to inclusivity and how you’ve fostered a supportive environment for all students.
