At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join a global organisation dedicated to supporting learners and their assessment journeys.
- Benefits: Earn £13.60 per hour with flexible shifts and a supportive team.
- Other info: Ideal for those living nearby, with varied shift availability from Monday to Saturday.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: Admin/customer service experience and strong attention to detail required.
The predicted salary is between 13.6 - 13.6 £ per hour.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Hastings.
Your Opportunity
This is for a minimum of 33 hours per month. The test centre is open Monday 7:15/Tuesday 7:15, Wednesday 7:15/alternate Saturday 7:15. Shifts may be 3 hours lunch cover, split shifts between 5.50-8.25 hours, occasionally 11.25 hours, variety of shifts and also to cover sickness at short notice. Flexibility is key. This role would therefore suit applicants who are within a short travelling distance of the centre at Ponswood Industrial Estate, Drury Lane, St Leonards on Sea. The opportunity to work at Eastbourne and/or Royal Tunbridge Wells may be offered for holiday cover and staff absence. Rotas are provided with a minimum of 14 days notice. This role is not suitable for current students as we are looking for the availability to work varied shifts Monday-Saturday within a small team.
Our ideal candidate would have admin/customer facing experience and have worked in a busy multi-tasking environment with confidence and have a strong attention to detail. The pay rate is £13.60 per hour, paid to you at the end of every month in arrears.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check in customers/test taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Test Center Administrator (Hastings) employer: Job Search Place Limited
Join our dynamic team as a Test Centre Administrator in Hastings, where we prioritise job satisfaction and a supportive work culture. Enjoy flexible working hours, competitive pay, and the opportunity to contribute to a meaningful mission of helping candidates succeed in their assessments. With a focus on employee growth and a friendly environment, this role offers a unique chance to be part of a global organisation dedicated to excellence in education and assessment.
StudySmarter Expert Advice🤫
We think this is how you could land Test Center Administrator (Hastings)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Test Center Administrator (Hastings)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
