At a Glance
- Tasks: Support daily office operations and provide excellent customer service to visitors and colleagues.
- Company: Join the National Trust at Hatchlands Park, a historic and beautiful property.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on gym memberships and cinema tickets.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant environment.
- Qualifications: Great customer service skills, team player, and willingness to learn new IT skills.
As a Business Services Assistant, you’ll be involved in many different tasks as you support the day to day running of the office and welcome our visitors. This is a busy and varied job – no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where needed. You’ll work 30 hours per week, 7.5 hours per day, 4 days per week, Monday - Thursday and will work one weekend in 3, on a rotational basis.
Reporting to our Facilities & Support Services Manager, you’ll be at the heart of the property working alongside all our property teams by delivering efficient business services. You’ll be responsible for providing great customer service across the portfolio, to visitors, contractors and colleagues.
As the property's only dedicated Business Services team member, you’ll be responsible for the delivery of efficient, proactive and flexible business services at Hatchlands Park and Clandon Park. Working within a team, you’ll help enable your colleagues to deliver the organisational strategy and meet their objectives. Your responsibilities will include:
- General business services
- Records management
- System/process management
- Soft facilities management
- Financial management
You’ll role model great customer service, providing a consistent point of contact for your team, visitors and external stakeholders. You’ll co‑coordinate the efficient and discreet handling of data using a number of business systems. Part of a small, flexible team, you’ll work alongside colleagues and volunteers creating a great place to work. You’ll work in an environmentally conscious manner, monitoring the resources that are delegated to you. You’ll be part of the duty management rota, responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers and customers in case of emergency, enquiry or complaint.
Who we’re looking for:
- Focused on giving great service to everyone you meet
- A team player, but also happy to work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Comfortable using IT packages
Benefits:
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location: Hatchlands Park, East Clandon, Guildford, GU4 7RT
Requirements: Compliance. Eligibility to Work in the UK
Closing Date: 5th July 2026
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert.
Business Services Assistant 13.25 per hour in Guildford employer: Job Search Place Limited
At Hatchlands Park, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment where no two days are the same. Our commitment to employee growth is reflected in our substantial pension scheme, generous holiday allowance, and various perks, including free entry to National Trust properties and discounts on local services. Join our dedicated team and contribute to preserving our rich heritage while enjoying a fulfilling career in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Assistant 13.25 per hour in Guildford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
