At a Glance
- Tasks: Ensure smooth hotel operations and provide excellent guest services during night shifts.
- Company: Join Vertiq Hospitality, a dynamic team focused on people and fun.
- Benefits: Competitive salary, exclusive hotel discounts, free healthcare, and continuous training.
- Other info: Flexible hours with opportunities for career development in a vibrant environment.
- Why this job: Be part of a caring team that values smiles and personal growth.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 28200 - 28200 £ per year.
Immediate Start Guest Services Representative Nights - onefiftyfenchurch, Fenchurch Street, London
At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, 150fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it's the perfect base for both business or leisure travellers.
YOUR CORE PURPOSE WILL BE:
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs.
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guest's newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, including public areas, bedrooms, and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic, and non-alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
WHAT YOU SHOULD BRING:
- Available to work between the hours of 19.30hrs and 07.30 hrs (approx.).
- Desire and ability to learn.
- Strong communication skills.
- Ability to work alone for periods of time during the night shift due to size of building.
- Ability to organise self and multi-task.
- Flexible and adaptable.
- Attention to detail.
- Customer focused / can-do attitude.
- Understand the Hotel / Company standards, products, and services.
- A good working knowledge of Opera PMS, is desired.
WHAT WE OFFER:
- Great team spirit according to our slogan "It's not over until we get a smile".
- Full Time £28,200.00 per annum.
- Competitive salary and package.
- Exclusive employee discounted rate to Vertiq hotels.
- Continuous paid training and development opportunities.
- Free healthcare plan.
All offers of employment are conditional on the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Guest Service Representative NIGHTS employer: Job Search Place Limited
At Vertiq Hospitality, we pride ourselves on fostering a vibrant and supportive work culture where our team members are empowered to excel. Located in the bustling heart of London, our Guest Service Representatives enjoy competitive salaries, exclusive hotel discounts, and continuous training opportunities, all while being part of a dynamic team that prioritises guest satisfaction and personal growth. Join us at onefiftyfenchurch, where every shift is an opportunity to create memorable experiences for our guests and have fun doing it.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Representative NIGHTS
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Representative NIGHTS
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
