At a Glance
- Tasks: Lead the front desk team and ensure every guest feels welcome and cared for.
- Company: Join a vibrant hotel with a people-first culture and diverse workforce.
- Benefits: Enjoy discounted stays, extra leave for your birthday, and free meals on duty.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Experience in guest services and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
OUR HOTEL OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
- And much much more!
DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL
What you'll be doing:
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Guest Service Manager employer: Job Search Place Limited
At RBH Hospitality Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Guest Service Manager, you will enjoy a comprehensive benefits package, including discounted hotel rates, enhanced leave options, and opportunities for social engagement, all while leading a dedicated team in creating memorable experiences for our guests. Join us in a dynamic environment where your contributions are valued, and every day presents new opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Guest Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Guest Service Manager. Think about how you’d handle tricky guest situations or lead your team during busy times. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your friendly vibe shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests and lead a team with positivity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Guest Service Manager position!
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can lead with a proactive vibe!
Tailor Your Experience:Make sure to highlight your relevant experience in guest services or front desk roles. We love seeing how your past experiences align with what we need, so be specific about your achievements and how they relate to the Guest Service Manager position.
Be Detail-Oriented:Since this role involves managing reservations and billing accuracy, it’s crucial to showcase your attention to detail. Double-check your application for any typos or errors, and make sure everything is organised and clear – just like we expect from our front desk team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at RBH Hospitality Management!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Understand its values, benefits, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Service Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully handled guest inquiries or resolved conflicts in the past. Highlight your communication skills and ability to create a positive atmosphere.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks, especially during busy periods. Share specific strategies you use to keep operations running smoothly, such as prioritising tasks or using technology to stay organised.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role and how you would handle them. This will show your readiness to tackle real-life situations confidently.
