At a Glance
- Tasks: Deliver exceptional service and manage meeting rooms for a seamless guest experience.
- Company: Join MAPP Workspaces, a vibrant and inclusive workplace.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to innovate and improve processes.
- Why this job: Be the face of MAPP and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 30000 £ per year.
As the first and last interaction people experience when visiting MAPP Workspaces, you will deliver outstanding front‑of‑house service to employees, clients, suppliers and guests. Your role involves managing front‑facing meeting rooms and providing operational support to ensure smooth, effective running of the workspace.
Key Responsibilities
- Deliver exceptional customer service by meeting and greeting all visitors professionally, courteously and efficiently, and addressing concerns promptly.
- Operate, set up and manage meeting rooms in line with the daily calendar, including arranging lunch orders and ensuring rooms are ready for use.
- Maintain the highest standard of cleanliness and building management within the reception and meeting rooms, following agreed specifications.
- Implement and uphold reception procedures: key handling, post management, cheque scanning, inbox supervision, bay lift visits, amenity space booking and regular stock checks of office snacks and stationery.
- Support the Workplace Experience Manager and fellow Guest Experience Coordinators on bespoke projects, processes, cover management and stock replenishment.
- Report service failures to the Workspace Experience Manager, own their resolution, share progress updates and manage the ticketing process in the designated system.
- Assist with health & safety evacuations and emergency procedures.
- Identify opportunities to improve processes and continuously implement enhancements.
- Monitor statutory and internal compliance, participate in audits and assessments, and maintain control documents and log books in alignment with MAPP policies, RICS and ISO standards and statutory requirements.
Value, Skills and Competencies
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, Accountable.
- Self‑management: Initiative, proactivity and meeting deadlines.
- Embracing change, including technology adoption.
- Engagement with the big picture.
- Excellent service delivery, partnering with internal and external stakeholders, and clear written and verbal communication.
- Prioritising results and attention to detail across stakeholders.
- Innovative problem‑solving capabilities.
- Continuous learning and development of self and others.
- Interpersonal and relationship skills for interactions with occupiers, clients, suppliers and wider stakeholders.
- Strong written and verbal communication, including report writing.
Compensation and Working Hours
- Salary: £27,000 – £30,000 per annum, depending on experience.
- Working hours: 9 am – 5:30 pm Monday – Thursday; 9 am – 5 pm Friday.
MAPP is an equal‑opportunity employer. All applicants must have the legal right to work in the UK by the start date of employment.
Guest Experience Coordinator employer: Job Search Place Limited
MAPP Workspaces is an exceptional employer that prioritises a vibrant and supportive work culture, making it an ideal place for a Guest Experience Coordinator. With a focus on professional development and continuous learning, employees are encouraged to grow their skills while delivering outstanding service in a dynamic environment. Located in a thriving area, MAPP offers competitive salaries and a commitment to employee well-being, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
