At a Glance
- Tasks: Build strong customer relationships and drive retention for long-term account growth.
- Company: Join a tech company making a real difference in social care.
- Benefits: Competitive salary, 25 days holiday, birthday off, and pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Influence customer experience and contribute to meaningful partnerships.
- Qualifications: Experience in customer-focused roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Person Centred Software
At Person Centred Software, we build technology that genuinely improves lives. Our platforms are used by care providers across the UK and internationally, helping teams deliver safer, more efficient and more person centred care. We're growing quickly, with strong momentum in a sector where customer experience and long term partnerships are critical to success. As we continue to grow, we're investing in our Customer Success team to ensure our customers receive exceptional support, value and partnership throughout their journey with PCS.
The Role
We're looking for a Customer Success Manager to join our Growth team, focused on building strong customer relationships, driving retention and supporting long term account growth. This role is all about partnership. You'll work closely with customers to understand their goals, ensure they are getting value from our products and act as a trusted point of contact across their relationship with PCS. You'll manage a portfolio of customer accounts, supporting both Gross Revenue Retention and Net Revenue Retention while identifying opportunities to strengthen customer engagement and promote additional solutions where appropriate. Alongside relationship management, you'll collaborate closely with internal teams across Product, Operations, Accounts and Marketing to help ensure customers receive a seamless experience.
Day to day, you'll be:
- Managing and developing relationships across your customer portfolio
- Acting as a key point of contact for customer queries, concerns and ongoing support needs
- Helping customers maximise value from PCS products and solutions
- Supporting retention and account growth across your portfolio
- Working closely with Product teams to share customer feedback and insights
- Collaborating with Operations to support smooth customer implementations
- Supporting senior management meetings for key customer accounts where needed
- Maintaining accurate customer records and account activity within internal systems
- Working alongside Marketing to identify customer success stories, case studies and advocacy opportunities
- Attending events and building relationships that help strengthen the PCS brand
What We're Looking For
- Experience in a customer focused role such as Customer Success, Account Management or Client Services
- Strong relationship building and communication skills
- Ability to manage multiple customers, projects and priorities effectively
- A proactive and solutions focused mindset
- Confidence working cross functionally with internal teams
- Strong organisational skills and attention to detail
- Ability to build trust and credibility with customers
Experience within SaaS, technology or the care sector would be advantageous but is not essential.
Why Join PCS
You'll be joining a collaborative and customer focused team within a growing technology business that is making a genuine difference in the social care sector. This role offers the opportunity to build long term customer partnerships, influence customer experience and contribute directly to customer retention and growth. You'll have exposure across multiple areas of the business while developing your commercial, relationship management and strategic account skills within a supportive environment.
What We Offer
- Competitive salary
- Modern offices in Guildford
- 25 days holiday
- Extra day off for your birthday
- Contributory pension scheme
- Additional benefits
Final Thought
If you enjoy building strong customer relationships, solving problems and helping customers achieve long term success, this is a great opportunity to join a growing team where customer experience genuinely matters.
Growth & Retention: Customer Success Manager employer: Job Search Place Limited
At Person Centred Software, we pride ourselves on being an exceptional employer dedicated to improving lives through innovative technology in the social care sector. Our collaborative work culture fosters strong customer relationships and offers ample opportunities for personal and professional growth, all within our modern Guildford offices. With competitive salaries, generous holiday allowances, and a commitment to employee well-being, joining our Customer Success team means becoming part of a mission-driven organisation where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Retention: Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your enthusiasm for helping customers achieve their goals. It’s all about demonstrating that you’re not just looking for a job, but a chance to make a real impact.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand how they help their customers and think of ways you can contribute to that mission. This will show that you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it gives you a better chance to showcase your skills and personality right from the start.
We think you need these skills to ace Growth & Retention: Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building relationships and driving customer retention, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role is all about partnership and communication, give examples of how you've effectively managed customer queries or concerns in the past. We want to see your ability to connect with customers!
Demonstrate Your Proactive Mindset:Share instances where you took the initiative to solve problems or improve customer experiences. This will show us that you're not just reactive but also proactive in your approach to customer success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Person Centred Software. Understand their mission, values, and the technology they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company and its impact on the care sector.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, strong relationship-building skills are crucial. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Highlight how you’ve helped customers achieve their goals and how that aligns with the role at PCS.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various internal teams, think of instances where you've collaborated across departments. Be ready to discuss how you can bridge communication between customers and teams like Product and Marketing to enhance customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company currently faces in customer retention. This shows your proactive mindset and genuine interest in contributing to the company's success.
