At a Glance
- Tasks: Lead the reservations strategy and manage a high-performing team across iconic venues.
- Company: Join The Evolv Collection, a premium hospitality group with a rich heritage.
- Benefits: Enjoy competitive pay, 50% restaurant discounts, wellness support, and extensive training opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth and community involvement.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Experience in reservations management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Location: Evolv Collection Support Office, 16 Kirby Street, Farringdon, London, EC1N8TS
The Salary: Competitive
Why Work for Us
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
- Financial freedom: Take control of your finances with Stream (Formally Wagestream) - track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
- Total Wellbeing Package: Embrace a holistic approach to health with WeCare - offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
- Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
Who we are
The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
A bit about what you will be doing
To lead the group-wide reservations strategy across The Evolv Collection, overseeing a high-performing team and ensuring the seamless execution of the guest booking journey across all venues. This role is both strategic and operational, with a focus on driving performance through data led decisions, optimising systems and processes, and fostering strong internal and external partnerships. To play a key role in revenue generation, capacity management, and guest satisfaction, reporting directly to the Director of Sales and working closely with senior leadership across the business. You will be the custodian of your restaurant's brand, heritage, and guest experience ensuring alignment with The Evolv Collection's 2028 Vision and Strategic Priorities.
Key Responsibilities
- Reservations Operations: Oversee the daily operation of the group reservations team, ensuring all enquiries and bookings are handled accurately, promptly and professionally. Support venues with effective table management, guest flow and booking controls. Act as escalation point for complex bookings, VIP guests and sensitive guest issues. Ensure service standards are consistently applied across all reservation touchpoints.
- Team Management & Support: Manage, coach and support Reservations Agents and Supervisors, ensuring clear expectations and consistent performance. Deliver regular feedback, performance check ins and support development plans. Ensure effective rota planning, absence management and team cover. Support recruitment and onboarding of new team members.
- Systems & Data Management: Maintain and manage reservation platforms (e.g. SevenRooms, OpenTable) across all venues. Ensure system settings, floor plans, tags and booking rules are accurate and kept up to date. Support venues with system training and troubleshooting. Produce regular reports on covers, no shows, booking trends and guest feedback.
- Performance & Process Improvement: Monitor booking patterns, waitlists, cancellations and no show rates, suggesting practical improvements to venues and Sales & Events. Support initiatives to improve conversion, guest satisfaction and capacity utilisation. Maintain and improve standard operating procedures for reservations processes. Support consistency of guest data capture and notes to improve personalisation.
- Cross Functional Working: Work closely with Sales & Events to manage group bookings and handovers to venues. Liaise with GMs and FOH teams to align booking strategy with service capacity and event activity. Support Marketing with booking links, promotions and guest communications where required.
- New Openings & Projects (Support Role): Support reservations setup for new venue openings or re launches, including system builds and team training. Contribute to system upgrades or process changes led by senior management or external suppliers. Provide operational input into guest journey improvements.
- Compliance & Guest Data: Ensure GDPR compliance in guest data handling and system usage. Maintain high standards of data accuracy and confidentiality. Ensure team understanding of data protection and privacy expectations.
If you're ready to bring your culinary expertise and dedication to our team, we warmly invite you to apply for the Group Reservations Manager role. At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Group Reservations Manager employer: Job Search Place Limited
At The Evolv Collection, we pride ourselves on being an exceptional employer, offering industry-leading benefits and a vibrant work culture that prioritises employee wellbeing and growth. Located in the heart of London, our team enjoys exclusive perks, comprehensive wellness support, and access to top-notch training resources, all while contributing to a pioneering hospitality group renowned for its iconic venues. Join us to be part of a dynamic environment where your contributions are recognised, and you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Evolv Collection. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with our mission to deliver outstanding guest experiences. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past roles to demonstrate your skills and how you can contribute to our team.
✨Tip Number 4
Follow up after your interview with a thank-you note. It shows us you're keen and professional. Plus, it's a great chance to reiterate your interest in the Group Reservations Manager role and remind us why you're the perfect fit!
We think you need these skills to ace Group Reservations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Group Reservations Manager role. Highlight your relevant experience in reservations management and any data-driven decision-making you've done. We want to see how you can bring your unique skills to our team!
Showcase Your Passion:Let your enthusiasm for hospitality shine through! Share why you're excited about working with The Evolv Collection and how you align with our values. We love seeing candidates who are genuinely passionate about delivering outstanding guest experiences.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing benefits and culture!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, dive deep into The Evolv Collection's history and values. Familiarise yourself with their iconic restaurants and understand their 2028 Vision. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Group Reservations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Highlighting these experiences will demonstrate your capability to lead effectively.
✨Data-Driven Decisions Matter
Since the role involves optimising systems and processes through data, come prepared with examples of how you've used data to drive performance improvements. Discuss specific metrics you've tracked and how they influenced your decision-making.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges the reservations team currently faces or how success is measured in this role. This shows your proactive mindset and eagerness to contribute from day one.
