At a Glance
- Tasks: Lead shifts, inspire your team, and create amazing customer experiences.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand for 14 years running.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work environment.
- Other info: Be part of a warm, inclusive team that celebrates diversity and collaboration.
- Why this job: Step into leadership and make a real impact in a buzzing coffee shop.
- Qualifications: Team leadership experience and a passion for coffee culture.
The predicted salary is between 10 - 12 £ per hour.
A bit about the role
As a Barista Maestro (Shift Leader), you'll have your first taste of leadership responsibility, accountability and autonomy. You'll get involved with day‑to‑day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you'll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do. This is a part‑time fully flexible role including evenings and weekends.
Responsibilities
- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of people’s talents – ensuring they’re in the right place to maximise sales
- Training and accrediting new baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine
- Leading the store in the manager’s absence
Qualifications
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility while on shift and support team members
- A love of turning knowledge and know‑how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action‑orientated
- Flexible approach and can‑do attitude, as each day offers exciting new challenges
Benefits & Culture
At the heart of Costa Coffee are our values. We believe in passion, warmth, trust, and courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency, and embrace differences in all that we do.
How We Reward Our Teams
In addition to your salary, pension scheme, paid annual leave and employee discounts, we reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Our Employee Assistance Programme
Our Employee Assistance Programme will support you with help and guidance for your well‑being – physical, mental or financial.
Main - Team Leader in Great Bentley employer: Job Search Place Limited
At Costa Coffee, we pride ourselves on being a leading employer that values passion, warmth, and trust. As a Barista Maestro (Shift Leader), you'll not only enjoy flexible working hours but also be part of a supportive team that encourages personal growth and development. With a strong focus on employee well-being and a culture that celebrates diversity and inclusion, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader in Great Bentley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Show off your passion for coffee! Be ready to share your favourite coffee experiences and how you can bring that enthusiasm to the team. It’s all about creating those uplifting customer experiences!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Main - Team Leader in Great Bentley
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee world or how you enjoy creating uplifting experiences for customers. We want to see that passion!
Highlight Your Leadership Skills:As a Team Leader, you'll be taking charge and inspiring others. Make sure to mention any previous leadership roles or experiences where you've supported your team. We love seeing how you can motivate and guide others!
Be Authentic:We value authenticity, so don’t be afraid to show your true self in your application. Share your unique qualities and how they align with our values of warmth, trust, and courage. We want to know what makes you, you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting role!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Costa Coffee’s values and mission. Understand what makes them the No. 1 coffee brand in the UK and be ready to discuss how you can embody their passion, warmth, trust, and courage in your role as a Team Leader.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or taken on leadership responsibilities. Highlight how you’ve motivated others, maximised their talents, and created a positive environment, especially in a buzzing setting like a coffee shop.
✨Demonstrate Your Customer Service Passion
Since creating uplifting experiences for customers is key, think of specific instances where you’ve gone above and beyond in customer service. Be ready to share these stories and explain how you would inspire your team to do the same.
✨Be Ready for Practical Scenarios
Expect to face situational questions that test your problem-solving skills and ability to handle challenges. Think about how you would manage stock maintenance, health & safety, or even train new baristas, and be prepared to discuss your approach in detail.
