At a Glance
- Tasks: Lead a team to manage care enquiries and ensure exceptional customer experiences.
- Company: Join a supportive healthcare company dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Dynamic office environment with opportunities for recognition and career growth.
- Why this job: Make a real impact in the care industry while developing your leadership skills.
- Qualifications: Experience in enquiry handling and a passion for customer service required.
The predicted salary is between 28000 - 28000 £ per year.
Healthcare Homes are recruiting for a Care Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester. As a member of the Enquiries team, you will support the care home teams with managing enquiries, booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries, and ensuring faultless follow up through to admission, taking responsibility for the team.
As a Team Leader, you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement. You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow ups.
The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry, and be proficient in compiling and presenting data and information for reporting purposes.
Benefits:
- Company Pension
- 25 days holiday
- Refer a Friend scheme worth up to £1000 per person
- Employee Assistance Programme to support your mental health, financial support, counselling, and family wellbeing
- Extensive training courses through our Healthcare Homes Academy
- Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
- Recognition and Long Service awards
Care Enquiries Team Leader in Great Bentley employer: Job Search Place Limited
Healthcare Homes is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Colchester, the Care Enquiries Team Leader role provides a structured environment with extensive training opportunities through our Healthcare Homes Academy, alongside generous benefits such as a company pension, 25 days holiday, and a rewarding referral scheme. Join us to make a meaningful impact in the care industry while enjoying a fulfilling career in a team that values excellence and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Care Enquiries Team Leader in Great Bentley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Care Enquiries Team Leader in Great Bentley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
