At a Glance
- Tasks: Provide friendly service, manage appointments, and handle patient queries in a busy GP surgery.
- Company: Join a dedicated team at a thriving surgery serving over 10,000 patients.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: GCSEs in English and Maths, plus previous healthcare experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a candidate with the necessary skills and experience to deliver quality and friendly service to our patients. The ideal candidate should be highly motivated, enthusiastic and able to work under pressure. We are looking for a reliable, hard-working individual with a can-do approach to their work.
Main duties of the job:
- GP Surgery administration experience
- Able to work well on your own and as part of a team
- Ideally have NHS primary care or equivalent experience
About us:
We are a 10,000+ patients surgery, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of administrative staff.
Job responsibilities:
- Answering the telephone quickly and dealing with or redirecting enquirers.
- Running the appointment system including making appointments and encouraging patients to use the check-in system.
- Dealing with repeat prescription requests and queries.
- Scanning of medical correspondences.
- Dealing with patient queries.
Qualifications:
- Education to GCSE (or equivalent) including English language & Math.
- Ability to be discrete and maintain absolute confidentiality.
- Excellent telephone manner.
- Good verbal and written communication skills in English.
- Accuracy and an eye for detail.
- A calm, pleasant and reassuring personality.
- Ability to work under pressure and as part of a team.
- Ability to be flexible regarding hours/tasks.
- Previous experience in a healthcare setting/dealing with the general public.
- Previous experience in a GP Surgery.
- Clinical system EMIS experience.
- Experience using Microsoft Office.
- Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Surgery Receptionist/Admin Officer employer: Job Search Place Limited
As a GP Surgery Receptionist/Admin Officer at our busy practice, you will be part of a dedicated team that values quality patient care and a supportive work environment. We offer a friendly culture where your contributions are recognised, alongside opportunities for professional development within the NHS framework. Join us in making a meaningful impact on the health and wellbeing of over 10,000 patients while enjoying the benefits of working in a collaborative and dynamic healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land GP Surgery Receptionist/Admin Officer
✨Tip Number 1
Get to know the practice! Research the GP surgery and its team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to have a warm and professional telephone manner. Try role-playing with a friend to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your teamwork! Highlight any past experiences where you worked well in a team, especially in high-pressure situations. This will demonstrate your ability to fit into their committed team of healthcare professionals.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace GP Surgery Receptionist/Admin Officer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in a GP surgery or similar healthcare setting. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Be Personable:Since this role involves dealing with patients, it’s important to convey your friendly and approachable nature. Use a warm tone in your application to reflect the kind of service we provide at our surgery.
Attention to Detail is Key:We’re looking for someone who can maintain accuracy in their work. Make sure your application is free from typos and errors, as this shows us you have an eye for detail and take pride in your work.
Apply Through Our Website:To make things easier for us and you, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your GP surgery administration knowledge. Familiarise yourself with the EMIS clinical system and any relevant NHS protocols. This will show that you're not just enthusiastic but also well-prepared for the role.
✨Show Off Your People Skills
Since you'll be dealing with patients regularly, practice how you communicate. Think about examples where you've provided excellent customer service or handled difficult situations calmly. This will highlight your ability to maintain a friendly and reassuring manner under pressure.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like a patient being upset or a busy phone line. Think through your responses in advance so you can demonstrate your problem-solving skills and your can-do attitude.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the role and the team you'll potentially be joining. Plus, it’ll help you feel more confident when you walk in.
