At a Glance
- Tasks: Manage patient enquiries, appointments, and support the clinical team in a busy GP practice.
- Company: Friendly GP surgery with a welcoming atmosphere across two sites in Staines.
- Benefits: Gain valuable experience in healthcare, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Join a dedicated team and make a difference in patients' lives every day.
- Qualifications: Excellent communication skills and a willingness to learn; previous GP practice experience is a plus.
The predicted salary is between 23000 - 26000 £ per year.
We are a friendly GP surgery working over two sites in Staines and we are looking for a reliable and motivated individual to join our team as a Bank Receptionist. Candidates will need to have excellent communication skills and be computer literate. We are looking for someone who is confident in their ability, hardworking and eager to learn and shows initiative. Previous experience of working within a GP Practice would be helpful.
Main duties of the job include:
- Scanning documents into Docman
- Referrals
- Manage outgoing prescriptions
- Dealing with patient enquiries
- New Patient registrations
- Other admin duties as required
Job Summary: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Code data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient's healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities:
- Partake in audit as directed by the audit lead
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support The Pharmacy Care Coordinator in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Ordering and monitoring of stationery supplies
Qualifications:
- Experience of working in a fast paced role
- Experience of working in a GP practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist (Bank) – Front Desk & Admin employer: Job Search Place Limited
Join our welcoming GP surgery in Staines, where we prioritise a supportive work culture and the professional growth of our team members. As a Bank Receptionist, you will benefit from flexible working hours, opportunities for skill development, and a commitment to equality and diversity, ensuring a fulfilling and respectful workplace for all. We value hard work and initiative, making this an excellent opportunity for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist (Bank) – Front Desk & Admin
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Since being computer literate is key, brush up on any relevant software like EMIS or Docman. If you can demonstrate your ability to navigate these systems, you'll stand out from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. It shows initiative and enthusiasm, which are exactly what we’re looking for in a Bank Receptionist.
We think you need these skills to ace GP Practice Receptionist (Bank) – Front Desk & Admin
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about friendly interactions, make sure to highlight your excellent communication skills in your application. Share examples of how you've effectively dealt with patient enquiries or worked in a team.
Be Computer Savvy:We need someone who's comfortable with technology, so mention any experience you have with computer systems, especially if you've used EMIS or similar software. It’ll show us you're ready to hit the ground running!
Demonstrate Your Initiative:We're looking for someone eager to learn and take initiative. In your application, share instances where you've gone above and beyond in previous roles, especially in a fast-paced environment like a GP practice.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your details and get you into our friendly team as soon as possible!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Think about times when you’ve dealt with difficult situations or patient enquiries and how you resolved them.
✨Demonstrate Your Tech Savviness
Since the role requires being computer literate, brush up on any relevant software like EMIS or Docman if you have experience with them. If not, be ready to discuss your ability to learn new systems quickly and provide examples of when you've done this in the past.
✨Emphasise Your Team Spirit
This practice values teamwork, so be prepared to discuss how you work well with others. Share experiences where you’ve collaborated with colleagues or supported a team during busy periods. Highlight your willingness to assist clinical staff and contribute to a positive working environment.
