At a Glance
- Tasks: Provide excellent customer service and support from order entry to delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Competitive salary, 26.5 days holiday, private medical insurance, and flexible working.
- Other info: Opportunities for growth and leadership in a supportive environment.
- Why this job: Make a real impact in a diverse team focused on innovation and sustainability.
- Qualifications: GCSE level education, strong communication skills, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace.
As our business looks to deliver its ambitious strategy of growth, we are looking for a part-time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We're Looking For:
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You'll Be Doing:
- Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
- You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio.
- Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long-term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI's and SLA's.
- Contribute to continuous improvement to the customer service process.
What We Offer:
- Join a global organisation with countless opportunities for growth and leadership.
- The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 26.5 days paid holiday allowance (inclusive of bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Free car parking on Croda sites
- Flexible working arrangements
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email.
Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Part-Time Customer Experience & Order Coordinator in Goole employer: Job Search Place Limited
Croda is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where diversity and innovation thrive. As a part-time Customer Experience & Order Coordinator at our Cowick location, you will enjoy a competitive salary, generous benefits including a defined benefit pension scheme and 26.5 days of paid holiday, as well as opportunities for professional development within a global organisation committed to making a meaningful impact in the Life Sciences and Consumer Care sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience & Order Coordinator in Goole
✨Tip Number 1
Get to know Croda and its values! Research their commitment to sustainability and innovation. When you chat with them, show how your passion aligns with their mission of Smart Science to Improve Lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, think of examples from your past experiences where you’ve handled customer queries or complaints effectively. We want you to shine in those interviews!
✨Tip Number 3
Be ready to discuss your attention to detail. Prepare to share specific instances where your accuracy made a difference in your previous roles. This will show Croda that you can manage orders efficiently and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Croda team and contributing to their growth.
We think you need these skills to ace Part-Time Customer Experience & Order Coordinator in Goole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience & Order Coordinator role. Highlight your relevant experience in customer service and any specific skills that match what Croda is looking for, like attention to detail and communication skills.
Showcase Your Skills:Don’t just list your previous jobs; explain how your skills can benefit Croda. If you’ve used systems like SAP or have experience with Microsoft Office, mention it! We want to see how you can contribute to our team.
Be Personable:Remember, this role is all about customer interaction. Use a friendly tone in your application to reflect your interpersonal skills. Show us that you’re not just qualified, but also someone who can build strong relationships with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Croda and its mission of 'Smart Science to Improve Lives'. Understanding their focus on sustainability and innovation will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you built relationships with customers to ensure satisfaction.
✨Be Ready for System Questions
Familiarise yourself with Microsoft Office applications and any experience you have with SAP. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your ability to manage orders efficiently and accurately.
✨Emphasise Attention to Detail
In a role that requires managing customer orders and data, attention to detail is crucial. Think of examples where your meticulous nature has led to successful outcomes, whether it was catching an error before it became a problem or ensuring accurate data entry.
