At a Glance
- Tasks: Provide excellent customer service and support from order entry to delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Competitive salary, generous holiday allowance, private medical insurance, and flexible working.
- Other info: Opportunities for growth and leadership in a supportive environment.
- Why this job: Make a real impact in a diverse team focused on innovation and customer satisfaction.
- Qualifications: GCSE level education, strong communication skills, and previous customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace.
As our business looks to deliver its ambitious strategy of growth, we are looking for a part time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We're Looking For:
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You'll Be Doing:
- Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
- You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio.
- Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI's and SLA's.
- Contribute to continuous improvement to the customer service process.
What We Offer:
- Join a global organisation with countless opportunities for growth and leadership.
- The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 26.5 days paid holiday allowance (inclusive of bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Free car parking on Croda sites
- Flexible working arrangements
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email. Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Customer Relationship Coordinator in Goole employer: Job Search Place Limited
Croda is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where diversity and innovation thrive. As a part-time Customer Relationship Coordinator at our Cowick location, you will enjoy a competitive salary, generous benefits including a defined benefit pension scheme and flexible working arrangements, all while contributing to meaningful projects that improve lives through sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator in Goole
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Croda. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Croda's values and recent projects. Show us you’re genuinely interested in how we use smart science to improve lives!
✨Tip Number 3
Practice your communication skills. As a Customer Relationship Coordinator, being clear and engaging is key. Role-play with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Customer Relationship Coordinator in Goole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Coordinator role. Highlight your relevant experience in customer service and any specific skills that match what Croda is looking for, like attention to detail and communication skills.
Show Your Passion:Let your enthusiasm for the role and the company shine through in your application. Mention why you’re excited about working at Croda and how you align with their purpose of Smart Science to Improve Lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help ensure that your key points stand out and are easily understood by the hiring team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle enquiries, complaints, and the importance of building strong relationships with customers. This will show that you’re ready to provide excellent service right from the start.
✨Familiarise Yourself with SAP and Microsoft Office
Since previous experience with SAP is advantageous, make sure you know the basics of how it works. Also, be comfortable using Microsoft Office applications, as these skills will likely come up during the interview. You could even mention specific tasks you've accomplished using these tools.
✨Demonstrate Attention to Detail
Croda values accuracy, so prepare examples that showcase your attention to detail. Whether it’s managing customer data or processing orders, be ready to discuss how you ensure precision in your work. This will highlight your fit for the role.
✨Show Enthusiasm for Continuous Improvement
Express your eagerness to contribute to the continuous improvement of customer service processes. Think of ideas or experiences where you’ve made a positive impact in previous roles. This will resonate well with Croda's focus on innovation and growth.
