At a Glance
- Tasks: Lead fraud investigations and develop strategies to protect our platform's integrity.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Inclusive culture with career growth, team events, and wellness support.
- Why this job: Make a real impact in the fight against fraud while shaping the future of trust.
- Qualifications: 8-12+ years in fraud or investigations, with strong leadership and technical skills.
The predicted salary is between 70000 - 90000 £ per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Trust is our product. As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement - it's about designing systems, signals, and interventions that reinforce trust across the ecosystem.
What you'll be doing
- Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
- Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules-based, ML-driven) that minimize both user friction and platform harm.
- Investigations & Enforcement: Lead high-impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
- Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
- Cross-Functional Leadership: Collaborate with Legal, Policy, and Comms, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
- External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators), and influence industry conversations.
- Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors, and contribute to platform policy and governance, ensuring auditability of decisions.
- Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.
Who you are
- Significant Experience: 8-12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech, etc.).
- Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
- Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems, with familiarity in ML concepts.
- Investigative Expertise: Demonstrated ability to lead complex, high-stakes investigations and make defensible enforcement decisions.
- Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, with a strong understanding of how fraud ecosystems evolve.
- Leadership & Communication: Builds credibility with technical and non-technical partners, can explain complex fraud dynamics to executives, and develops high-performing teams.
- Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
- Integrity & Curiosity: Motivated by protecting platform integrity and users, with the curiosity to proactively identify and fix system vulnerabilities.
- Resilience & Judgement: Calm under pressure, principled, and pragmatic, with the ability to thrive in ambiguity and make principled trade-offs.
- Desirable: Experience engaging with external stakeholders (regulators, media, investors).
What's in it for you
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.
Global Director of Fraud & Trust Investigations employer: Job Search Place Limited
At Trustpilot, we pride ourselves on being a leading employer that champions trust and integrity in the digital space. Our vibrant work culture fosters collaboration and innovation, offering employees extensive growth opportunities through tailored development programs and a commitment to inclusivity. With competitive benefits, flexible working options, and a central office location designed for engagement and well-being, Trustpilot is an exceptional place to build a meaningful career while making a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Global Director of Fraud & Trust Investigations
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Job Search Place Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Global Director of Fraud & Trust Investigations
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Job Search Place Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Job Search Place Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Job Search Place Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
