At a Glance
- Tasks: Process warranty claims and liaise with the service team in a fast-paced environment.
- Company: Join the dynamic Pentagon Motor Group in Glasgow.
- Benefits: Earn up to £32,000 pa plus 31 days holiday and amazing discounts.
- Other info: Enjoy a vibrant workplace with excellent career growth opportunities.
- Why this job: Be part of a supportive team and gain valuable qualifications.
- Qualifications: Strong admin skills and attention to detail are essential.
The predicted salary is between 26500 - 27500 £ per year.
Earn up to £32000 pa DOE, plus amazing company benefits.
Working Hours: 42.5
Location: Glasgow
Closing Date: 31/07/2026
Job Introduction
Pentagon Motor Group have a very exciting opportunity for a new Warranty Administrator to join their highly successful Glasgow Dealership. If you:
- Have a passion for team work
- Enjoy the buzz of a fast paced work environment
- Take pride in doing your job to the best of your ability
Then we would love to hear from you!
Benefits
Access to a comprehensive benefits package, including:
- 31 days holiday per year (including Bank Holidays) that will increase with length of service.
- Recommend a Friend Scheme.
- Discounted days out with family and friends.
- Retail discounts saving's on shopping and dining out.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends & family Customer Referral Payments.
- Discounts on products and services that we provide for family and friends.
Responsibilities
As the Warranty Administrator you will be an integral part of the team that is responsible for the submission and monitoring of all Warranty claims that fall under this team. You will be responsible for:
- The processing of warranty/retail invoices.
- Liaising with the Service team & work in progress management.
- Communicating with manufacturers to resolve submission issues/corrections.
- Following process to make successful warranty claims.
- Reconciling paid claims and providing accurate and up to date warranty records.
- Keeping up to date with all the latest warranty bulletins and advising Technicians and all relevant colleagues accordingly.
- Ensuring all job cards adhere to standards and warranty bulletins for compliance.
The working hours for this role are Monday to Friday, 07.30am - 16:30pm.
Qualifications
The ideal candidate will:
- Have previous experience working in an Administration role.
- Show very strong administration skills.
- Have excellent attention to detail.
- Be process driven.
- Demonstrate a positive, right first time attitude.
- Possess excellent communication skills both written and verbal.
- Be methodical and organized in their approach to their workload with an ability to work to deadlines.
- Be open and enthusiastic to training.
- Have a great team player mentality.
Previous experience working in the Motor Trade would be advantageous for this role.
Warranty Administrator in Glasgow employer: Job Search Place Limited
Pentagon Motor Group is an exceptional employer, offering a vibrant work culture in the heart of Glasgow where teamwork and a fast-paced environment thrive. With a comprehensive benefits package that includes generous holiday allowances, fully funded qualifications, and a strong focus on employee well-being, we are committed to fostering growth and development for our staff. Join us to be part of a supportive team that values your contributions and encourages you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Warranty Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
