At a Glance
- Tasks: Lead a dynamic team, manage store operations, and create an engaging customer experience.
- Company: Join New Balance, a family-driven brand empowering communities through sport since 1906.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Inclusive culture with flexible work schedules and opportunities across Europe.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Proven leadership skills, retail experience, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.
Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.
Major Accountabilities- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
- Manage the execution of the retail game changer in your store
- Analyze the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results
- Coordinate rota and store scheduling
- Minimize losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety and environmental standards in store
- Manage in-store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
- Perform any other duties as required from Senior Management
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Equal Opportunity Employer: New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Retail Store Manager (Full-time) - Glasgow employer: Job Search Place Limited
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values innovation, inclusivity, and personal growth. As a Retail Store Manager in Glasgow, you will thrive in a dynamic environment that encourages leadership and teamwork, while enjoying competitive compensation, generous staff discounts, and exceptional development opportunities. Join us to inspire and engage our customers, all while contributing to a culture that celebrates diversity and empowers every associate to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager (Full-time) - Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Retail Store Manager (Full-time) - Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
