At a Glance
- Tasks: Convert spoken words into text instantly and accurately for those in need.
- Company: Join Blue Arrow, a supportive and inclusive employer making a real difference.
- Benefits: Competitive pay, overtime, comprehensive training, and 28 days paid holiday.
- Other info: Flexible shifts available; great career progression opportunities.
- Why this job: Use your typing skills to help others and make every word count.
- Qualifications: Must type 50+ WPM with 98% accuracy; calm and empathetic communicators welcome.
The predicted salary is between 32.55 - 32.55 £ per hour.
Relay UK is a vital service helping deaf, hard of hearing, and speech impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler, your fast and accurate typing ensures every message is delivered clearly, safely, and in real time. This role is perfect for someone who is calm, compassionate, and confident under pressure and who has exceptional typing skills.
What You'll Be Doing
- Real Time Communication: Convert spoken words into text instantly and accurately. Support Relay UK calls, Directory Enquiries (118500), and more.
- Communicating With Care: Stay calm, patient, and empathetic, especially during difficult or emotional calls. Provide a reliable lifeline for users who depend on you.
- Attention to Detail: Your precision keeps conversations flowing smoothly. Your accuracy ensures clarity and safety, especially in urgent situations.
What We're Looking For:
- Outstanding Typing Skills (Essential): You MUST type 50+ WPM at 98% accuracy. Typing will be tested during the application process.
- Key Attributes: Clear, empathetic communicator; Able to stay composed under pressure; Strong attention to detail; Able to follow processes and think critically.
Shift Patterns: We have different options available with shifts falling between 8am and 11pm. Shifts could fall on a weekend.
Rewards & Benefits:
- Competitive pay + overtime opportunities
- Fully paid, comprehensive training
- Career progression opportunities
- Access to the Blue Arrow training portal
- Pension scheme
- 28 days paid holiday
Application Process:
- Pre screening Call & Typing Assessment (50 WPM & 98% Accuracy)
- Teams Interview
- Client Interview & typing assessment
- Pre employment checks
- DBS References
If you want a role where your typing skills genuinely help people and where every word you type matters then apply today and become part of a team that keeps essential communication flowing. We proudly welcome applications from all backgrounds and strive to be an inclusive employer. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Relay UK Customer Service in Glasgow employer: Job Search Place Limited
At Blue Arrow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Relay UK Call Handler in Glasgow, you'll benefit from competitive pay, comprehensive training, and clear career progression opportunities, all while making a meaningful impact in the lives of those who rely on our services. Join us to be part of a compassionate team dedicated to ensuring vital communication flows smoothly for individuals who need it most.
StudySmarter Expert Advice🤫
We think this is how you could land Relay UK Customer Service in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relay UK Customer Service in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
