At a Glance
- Tasks: Be the friendly face for customers, helping with queries about spectacles and lenses.
- Company: Join a supportive team at a leading optical retail company in Glasgow.
- Benefits: Enjoy 29 days of annual leave, staff discounts, and extensive training.
- Other info: Full-time role with great opportunities for personal and professional growth.
- Why this job: Make a difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Exceptional interpersonal skills and knowledge of Microsoft Excel required.
The predicted salary is between 20000 - 25000 £ per year.
Job Search Place Limited is looking for a dedicated Customer Service Administrator to join their Retail Customer Service Team in Glasgow. This full-time role involves being the first point of contact for customers, ensuring outstanding service while managing patient queries regarding spectacles and lenses.
Applicants should possess exceptional interpersonal skills and a strong knowledge of Microsoft Excel. The company offers extensive training, a supportive work environment, and generous employee perks including 29 days of annual leave and staff discounts.
Optical Retail Customer Service Admin (Glasgow) employer: Job Search Place Limited
Job Search Place Limited is an excellent employer, offering a supportive work environment in Glasgow where employees can thrive. With extensive training and generous benefits such as 29 days of annual leave and staff discounts, the company prioritises employee growth and well-being, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Retail Customer Service Admin (Glasgow)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their customer service journey.
✨Tip Number 2
Practice your interpersonal skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when dealing with patient queries about spectacles and lenses during the actual interview.
✨Tip Number 3
Don’t forget to highlight your Excel skills! Be ready to discuss how you've used Excel in previous roles, as it’s a key part of the job. We all know that numbers can be tricky, so showing your proficiency will definitely impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Optical Retail Customer Service Admin (Glasgow)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your interpersonal skills.
Excel is Key!:Since we’re looking for someone with strong knowledge of Microsoft Excel, don’t forget to mention any relevant experience you have. If you've used Excel for data management or reporting, let us know!
Tailor Your Application:Take a moment to customise your application for this role. We love seeing applicants who take the time to align their skills and experiences with what we’re looking for in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge about spectacles and lenses. Familiarise yourself with common customer queries and how to address them. This will show the interviewers that you're not just a people person, but also knowledgeable about the products you'll be dealing with.
✨Excel at Excel
Since the role requires strong Microsoft Excel skills, it’s a good idea to practice using Excel before your interview. Be ready to discuss how you've used Excel in previous roles or projects, and maybe even prepare to demonstrate your skills if asked.
✨Show Off Your Interpersonal Skills
As the first point of contact for customers, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer queries or resolved conflicts in the past. This will help illustrate your interpersonal skills in action.
✨Ask Questions
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and employee perks. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
