At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Voco Grand Central Hotel, known for its warm Glasgow hospitality.
- Benefits: Earn £13.16/hour, enjoy paid holidays, free meals, and discounts at over 6,000 hotels.
- Other info: Opportunities for growth, volunteering days, and a commitment to sustainability.
- Why this job: Join a fun team, showcase your personality, and make a real impact on guest experiences.
- Qualifications: Experience in hospitality is a plus; be ready to bring your unique flair!
The predicted salary is between 27372 - 27372 £ per year.
As a Front Office Receptionist, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests' overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
Qualifications
- Availability to work 40 hours per week across a variety of shifts.
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5 Hotel is beneficial.
- Confident working on Hotel systems, experience working with Opera specifically is a big plus.
- An un stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid back stay.
- An interest in our environment and sustainability - we are characterised by innovation and finding ways to become more sustainable.
- Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
- You must meet the legal requirements to work in the UK.
Benefits
- Financial security - £13.16 per hour (£27,372.80 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first aiders.
- Hotel specific benefits - generous discounts in our Champagne Bar (must be booked inline with process) plus a variety of different gifts on milestone occasions to celebrate with you!
Equal Opportunity and Accessibility
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Hotel Receptionist in Glasgow employer: Job Search Place Limited
At Voco Grand Central Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and sustainability. Our team members enjoy competitive pay, extensive training, and numerous growth opportunities, alongside unique perks such as discounted stays at our global network of hotels and a supportive environment that prioritises wellbeing and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Glasgow
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Voco Grand Central Hotel's services and amenities. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Attend local hospitality events or join online forums related to hotel management. Connecting with industry professionals can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Practice your interview skills! Role-play common receptionist scenarios with a friend. This will help you feel more confident and prepared to showcase your personality and service skills during the actual interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Hotel Receptionist in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a laid-back approach, so don’t be afraid to showcase who you are and how you can bring a warm welcome to our guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have as a Receptionist or in Guest Services. If you've worked with hotel systems like Opera, mention it! We want to see how your background fits with our vibe.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at voco Grand Central Hotel.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotel Systems
Familiarise yourself with hotel management systems, especially Opera, as it's a big plus for this role. Brush up on how check-ins and check-outs work, and be ready to discuss any previous experience you have with these systems.
✨Showcase Your Personality
This position is all about providing a warm and welcoming experience for guests. Be yourself during the interview! Share stories that highlight your ability to connect with people and create memorable experiences.
✨Understand Sustainability
Since the hotel values sustainability, do a bit of research on their initiatives. Be prepared to discuss your own interest in environmental practices and how you can contribute to their goals.
✨Prepare for Common Scenarios
Think about common guest queries or complaints you might encounter and how you would handle them. Practising your responses will help you feel more confident and show that you're ready to tackle challenges head-on.
