At a Glance
- Tasks: Support clinical care by managing health records and assisting patients with appointments.
- Company: Join NHS Greater Glasgow and Clyde, a diverse and inclusive healthcare provider.
- Benefits: Enjoy 27+ days of annual leave, NHS pension, and discounts on various services.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: National 4 or Level 1 qualification in 3 subjects, including English.
The predicted salary is between 25600 - 29000 £ per year.
Your primary duties will be to support effective clinical care by providing an efficient Health Records service for patients and healthcare staff. This includes accurately administering outpatient clinics, day courses and inpatient admissions, maintaining the confidentiality of patient records, and ensuring records are securely stored and readily available. You will provide administrative, clerical and receptionist services, maintaining both electronic and paper based patient record systems, ensuring demographic and administrative data are accurate and continually updated. Working in a fast paced call centre environment, you will handle a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.
Duration, Location and Working Pattern: Permanent, Full time. Shift pattern: Monday, Wednesday & Friday 09:00/30 and Tuesday & Thursday 09:30/30. This is a GGC wide post, meaning the postholder may be moved to any location within NHS Greater Glasgow & Clyde. Initial base is Glasgow Royal Infirmary.
Key Responsibilities- Provide an efficient Health Records service to support clinical care.
- Administer and process outpatient, day case and inpatient appointments accurately.
- Maintain confidentiality and secure storage of patient health records.
- Provide administrative, clerical and receptionist support.
- Maintain accurate electronic and paper based patient record systems.
- Continually check and update patient demographic and administrative data.
- Handle high volumes of calls in a call centre environment.
- Book, cancel and rearrange outpatient appointments.
- Provide clear, helpful information to patients.
- National 4 or Level 1 qualification in 3 subjects, including English (or equivalent).
- General administration and office experience desirable.
- Computer literate with good keyboard skills.
- Previous reception experience desirable.
- Experience using a Patient Management System desirable (training will be provided).
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e-learning and classroom based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Work Life BalanceNHSGGC recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements. Flexible working will be discussed during the recruitment process.
Health Records Clerical Officer in Glasgow employer: Job Search Place Limited
NHS Greater Glasgow and Clyde is an exceptional employer, offering a supportive work environment that prioritises employee well-being and professional growth. With a commitment to work-life balance, generous annual leave, and access to development opportunities, staff can thrive both personally and professionally. Located in the vibrant city of Glasgow, employees benefit from NHS discounts and a diverse, inclusive culture that values contributions from all backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Health Records Clerical Officer in Glasgow
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities listed in the job description. This way, when you get that interview, you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on answering questions about handling high volumes of calls and maintaining patient confidentiality, as these are crucial for the Health Records Clerical Officer role.
✨Tip Number 3
Don’t forget to showcase your personality! When you’re in the interview, let your enthusiasm for helping patients shine through. They want someone who’s not just qualified but also genuinely cares about providing clear and helpful information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hesitate—get your application in!
We think you need these skills to ace Health Records Clerical Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Health Records Clerical Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:If you've got any previous admin or reception experience, don’t hold back! Share specific examples of how you've handled similar tasks, especially in a fast-paced environment. We want to see how you can bring that experience to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and the role.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Health Records Clerical Officer. Familiarise yourself with the key tasks like managing patient records, handling calls, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be working in a fast-paced call centre environment, it's crucial to demonstrate your communication skills. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with providing information and handling queries, just like you would with patients.
✨Highlight Relevant Experience
If you've got any previous experience in administration or reception roles, make sure to highlight it during the interview. Talk about specific situations where you managed records or dealt with high volumes of calls. This will show that you have the skills needed to thrive in this position.
✨Show Your Commitment to Confidentiality
Confidentiality is key in healthcare. Be prepared to discuss how you would handle sensitive information and ensure patient records are secure. Sharing examples from past experiences where you maintained confidentiality can really impress the interviewers and demonstrate your understanding of the importance of this aspect of the job.
