At a Glance
- Tasks: Support Facilities Managers in delivering top-notch services and customer care.
- Company: Join SSE, a leader in Facilities Management with a focus on teamwork.
- Benefits: Enjoy discounts on healthcare, gym memberships, and interest-free loans.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 29504 - 34757 £ per year.
Base Location: Glasgow
Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent Full Time On-site
A multi-functional role, intended to provide support to the sites Facilities Managers in the delivery of day-to-day Facilities Management (FM) services. Working as part of a team and on their own initiative, the postholder will work to provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high quality FM services.
The role will include (but not limited to) the following areas of FM activity:
- Front of House, reception including administration duties
- Audit processes
- Organising maintenance tasks
- Ensuring effective customer service
- Dealing with stakeholders
- Dispute/conflict resolution
- Management of contractors and other third party service providers
- Production of FM related reports
- Assisting with desk/staff moves
- Car park management
- Administration and co-ordination of catering and hospitality services
The role will involve travel, with the postholder requiring to cover other sites to ensure the delivery of FM Services across the estate. SSE Facilities Management provides support to our stakeholders to enable them to focus on their core business activities.
The main objective of the role is to provide support to the site Facilities Manager in the delivery of day-to-day Facilities Management (FM) services and activities on a single site and/or multiple sites. This role involves planning, and coordination to ensure the timely delivery of all FM activities, soft services, aligned with the Property & FM mission/vision statement and provide suitable facilities to support the SSE core business units requirements and needs.
Key Responsibilities
- Facilities Operations: Ensure efficient site services and compliance with statutory and regulatory requirements while providing excellent customer service.
- Financial Management: Support budget tracking, manage maintenance activities, and assist with site projects by handling purchase orders and invoices.
- Compliance & Safety: Maintain accurate records via FM systems, verify work quality, and promote a culture of safety through checks, training, and contractor management.
- Supplier & Stakeholder Relations: Strengthen supplier relationships and provide exceptional customer service to stakeholders, ensuring professional and courteous interactions.
Person & Role Specifications: Utilize strong IT and administrative skills, with the potential to work towards an IWFM Level 3 Diploma, and demonstrate teamwork, initiative, and effective communication.
Requirements
- Experience with front of house/reception duties with a solid customer service focus.
- Experience in dealing with multiple stakeholders, across a number of business functions to support the delivery of their departmental goals.
- Previous experience within FM, either in-house, TFM or client side.
- Knowledge of both hard and soft FM services.
Benefits
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity Employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Facilities Assistant in Glasgow employer: Job Search Place Limited
SSE is an exceptional employer located in Glasgow, offering a dynamic work environment where Facilities Assistants can thrive. With a strong focus on employee wellbeing, the company provides a comprehensive benefits package including private healthcare discounts, wellness services, and generous family entitlements. SSE fosters a culture of inclusivity and professional growth, ensuring that all employees have the opportunity to develop their skills and advance their careers while delivering high-quality facilities management services.
