At a Glance
- Tasks: Lead client inspections and ensure quality in newly built homes.
- Company: Miller Homes, a respected national homebuilder with a commitment to excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Join a company that values diversity and offers a positive work culture.
- Why this job: Make a real difference in customer satisfaction and home quality.
- Qualifications: Experience in house building and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way that is considerate to the environment and delighting our customers with a product and experience that recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Scotland West region.
Responsibilities
- Lead the Client Inspection works for the Customer Services team, identifying any necessary remedial works across relevant Miller Homes developments and ensuring the ongoing quality of all homes post completion.
- Coordinate with the Customer Services team to analyse defects reported by customers and ensure work is attended to within the agreed timescales and in accordance with the service level agreements.
- Liaise with the NHBC regarding technical requirements, attend resolutions, and manage insurance claims as required.
- Maintain confidentiality of client and company information.
Qualifications
- Previous experience in a similar role within the house building sector.
- Experience of customer contact through all forms of communication.
- General knowledge of NHBC Technical Requirements/Guidelines.
- Strong time‑management and organizational skills.
- Proficiency in Microsoft Word and Excel, with good administrative skills.
- Commitment to client and company confidentiality.
Right to Work
Applicants must be able to provide evidence of the right to live and work in the UK permanently and without restriction.
Equal Employment Opportunity
Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability.
Customer Services Inspection Manager in Glasgow employer: Job Search Place Limited
Miller Homes is an exceptional employer, renowned for its commitment to quality and customer satisfaction in the homebuilding sector. With a strong focus on employee development and a supportive work culture, we offer our team members opportunities for growth while ensuring a safe and environmentally considerate workplace. Located in the picturesque Scotland West region, our employees enjoy a fulfilling career that makes a meaningful impact on families' lives through the homes we build.
