At a Glance
- Tasks: Provide top-notch customer service and administrative support to ensure customer satisfaction.
- Company: Join a dynamic team in the housebuilding industry focused on customer care.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Reporting to the Customer Service Manager, the Customer Service Administrator provides high quality administrative and customer service support to the regional Customer Service team. This role acts as a first point of contact for customers and supports the coordination of remedial works to ensure customer satisfaction is maintained.
Key Responsibilities
- Acting as a first point of contact for customers reporting maintenance or defect issues
- Receiving and handling customer calls, ensuring all interactions are recorded accurately on the Salesforce database
- Coordinating remedial works with purchasers, nominated trades, maintenance and construction teams
- Monitoring progress of maintenance works and keeping customers informed throughout the process
- Taking ownership of customer enquiries to ensure issues are resolved efficiently and within agreed timescales
- Preparing and processing invoices, surveys and associated documentation, ensuring deadlines are met
- Maintaining accurate administrative records and supporting effective case management
- Escalating feedback, recurring issues or customer concerns to the appropriate department where required
- Providing general administrative support to the Customer Service team to support overall service delivery
Knowledge, Skills & Experience
- Previous experience in a customer service or administrative role
- Strong organizational skills, with the ability to manage workload effectively and work under pressure
- IT literate, with competent use of customer databases and Microsoft Office applications
- Excellent written and verbal communication skills
- Confident, professional and assertive approach when dealing with customers and colleagues
- Flexible approach to workload and changing priorities
- Experience of using Salesforce or a similar CRM system
- Experience working within a housebuilding or construction environment
- Understanding of the housebuilding or build process
Customer Service Administrator in Glasgow employer: Job Search Place Limited
As a Customer Service Administrator with us, you'll be part of a dynamic team dedicated to delivering exceptional service in the housebuilding sector. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering comprehensive training and opportunities for advancement. Located in a vibrant area, our company not only values your contributions but also provides a collaborative environment where your efforts directly impact customer satisfaction and project success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of our team.
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Familiarise Yourself with Salesforce
Since this role involves using Salesforce, it’s a good idea to get comfortable with it if you haven’t already. You don’t need to be an expert, but knowing how to navigate the system and understanding its basic functions can give you an edge during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of a few scenarios where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to take ownership of enquiries.
✨Show Off Your Organisational Skills
This role requires strong organisational abilities, so be prepared to discuss how you manage your workload and prioritise tasks. Share examples of how you’ve kept track of multiple responsibilities in previous roles, especially under pressure.
