At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Part time: Permanent - 20 Hours per week
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Shift pattern: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday 16:30-21:00, 16:30-21:00, 16:30-21:00, OFF, OFF, OFF, 09:45-18:00
What’s in it for you:
- Competitive Salary: Starting at £26,116 pro‑ra, rising to £26,738 pro‑ra after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre‑employment checks.
Call Centre Agent - Uncapped Commission in Glasgow employer: Job Search Place Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, flexible working hours, and a supportive work culture that prioritises employee growth. Our Merthyr Tydfil location provides unique benefits such as access to a private GP, generous family leave policies, and paid volunteering days, ensuring our team members can thrive both personally and professionally. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can truly make a difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you've handled customer interactions in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you're speaking with potential employers, let your energy and enthusiasm shine through. They want to see that you're not just capable but also a great fit for the team culture at EE.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements from past roles. Whether it’s meeting sales targets or receiving positive customer feedback, we want to see how you’ve made an impact.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research EE and their values. Understand their products and services, especially those related to mobile tech and smart home solutions. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of times when you've had to adjust your approach on the fly or handle unexpected challenges. Sharing these stories will highlight your flexibility and problem-solving skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
