At a Glance
- Tasks: Lead a dynamic team, drive customer engagement, and innovate in gaming and hospitality.
- Company: Grosvenor Casinos, a leading name in UK casinos with a vibrant culture.
- Benefits: Exciting career progression, team incentives, and ongoing learning opportunities.
- Other info: Flexible hours required; we celebrate individuality and welcome diverse applicants.
- Why this job: Make a real impact in a fast-paced environment while promoting responsible gaming.
- Qualifications: Proven casino leadership experience and strong people management skills.
The predicted salary is between 50000 - 60000 £ per year.
At Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We're building something special at Grosvenor Casinos. Join us and be part of it.
We're looking for a passionate, people‑first General Manager with proven casino leadership experience. You will lead a high‑performing, inclusive team – coaching, inspiring, and creating a culture where everyone thrives. You will champion first‑class customer service and drive engagement across every part of the operation. This role calls for commercial sharpness and creative thinking. You will keep an eye on the competition, spot opportunities, and bring fresh ideas to life – whether through gaming, hospitality, or entertainment. You will also build strong relationships across the wider business, influencing stakeholders and contributing to our evolving strategy. You will also be a visible advocate for Safer Gambling, setting the standard for your team. If you're a confident communicator, a natural leader, and ready to make a real impact – we'd love to hear from you.
Skills & Experience Needed:
- Casino Leadership: Proven experience managing a casino, with a valid Personal Management Licence (PML).
- People Leadership: Strong coaching, mentoring, and team development skills.
- Customer Focus: Passion for delivering exceptional service and creating inclusive experiences.
- Commercial Acumen: Strategic thinker with a sharp eye on competitors and market trends.
- Innovative Mindset: Creative approach to hospitality, entertainment, and customer engagement.
- Stakeholder Management: Skilled at building relationships across functions and locations.
- Change Resilience: Comfortable leading through change in a fast‑paced environment.
- Safer Gambling Advocate: Committed to promoting and upholding responsible gaming practices.
- Strong Communicator: Confident in identifying and acting on opportunities for improvement.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
- As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety – No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward – Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care – we'd love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
General Manager Designate (Casinos) employer: Job Search Place Limited
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member is valued and empowered to thrive. With a commitment to exceptional customer service, innovative experiences, and a culture of inclusivity, we offer exciting career progression opportunities within a vibrant environment that celebrates individuality. Join us in shaping unforgettable moments while enjoying competitive rewards and the support needed to grow your career in the dynamic world of casinos.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Designate (Casinos)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager Designate (Casinos)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
