At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting our clinical team.
- Company: Join Glenpark & Teams Medical Services, a busy and dynamic general practice.
- Benefits: Part-time hours with a supportive team and opportunities for growth.
- Other info: Ideal for those looking to start a career in healthcare.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; strong communication skills required.
The predicted salary is between 12 - 14 £ per hour.
Glenpark & Teams Medical Services is a busy general practice, operating across two sites we offer primary care services to over 14,500 patients in Dunston and Teams. We are currently seeking 3 x part time receptionists to join our busy team to provide efficient and effective reception services to our patients and to support our clinical team.
Post 3: 26 hrs/week – Mon 1.30 pm 6.30 pm / Wed 12 pm 8 pm / Thurs 12.30 pm – 6.30 pm / Fri 8.30 am – 4.30 pm
This is an excellent opportunity to join our team of dynamic and forward thinking receptionists based over two sites.
Responsibilities- You will be the first point of contact for patients and visitors and will project a positive and friendly image either in person or via the telephone.
- You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
- You will also undertake a variety of administrative duties to assist in the smooth running of the practices and support the practice team efficiently and effectively.
- Greet patients and visitors to the practice and maintain a welcoming disposition at all times.
- Answer all telephone calls in a courteous manner and deal with them appropriately.
- Answer general enquiries and explain surgery practice and procedures.
- Navigate patients to the most appropriate professional.
- Register new NHS patients and temporary residents and supply all new patients with the essential information about the practice.
- Receive and process requests for repeat prescriptions.
- Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate.
- Arrange follow-up appointments with doctors, nurses and other health professionals.
- Respond to the needs of GPs and Nurses to enable efficient clinics and home visits.
- Input and extract information from the Practice computer system, updating records as required.
- Monitor and check tasks and workflows.
- Ensure building security open and lock up procedures.
- GCSE or equivalent in English and Mathematics.
- Proficient use of Microsoft Word, Excel, Outlook and other MS Office applications.
- Excellent communication skills, both written and oral.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to work under pressure and prioritise workload.
- Good time management skills and able to work to deadlines.
- Availability to cover sickness & holidays.
- Good interpersonal skills.
- Proven experience of working with patients/public.
- Experience of handling confidential information.
- Practical experience of working within a team.
- Experience of working in a General Practice or NHS environment.
- Knowledge of EMIS Web clinical systems.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Gateshead employer: Job Search Place Limited
Glenpark & Teams Medical Services is an exceptional employer, offering a supportive and dynamic work environment for receptionists in the heart of Dunston. With a commitment to employee growth and development, we provide comprehensive training and opportunities to enhance your skills while serving over 14,500 patients. Join our friendly team where your contributions are valued, and enjoy the satisfaction of making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gateshead
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Glenpark & Teams Medical Services. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how you would handle difficult patients or manage multiple tasks at once. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your personality! As the first point of contact, it's crucial to project a friendly and welcoming image. During your interview, let your warm personality shine through – it’s all about making that great first impression!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives us a chance to see your enthusiasm for joining our dynamic team.
We think you need these skills to ace Receptionist in Gateshead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can project a positive and friendly image, just like you would when greeting patients at the practice.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception or customer service roles. We’re looking for those who can handle enquiries and assist patients efficiently, so connect your past roles to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate good communication skills, so make sure your written application reflects that. Avoid jargon and keep it professional yet approachable.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Glenpark & Teams Medical Services. Familiarise yourself with their services, values, and the patient demographic they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Think of specific instances where you successfully prioritised your workload or handled administrative duties under pressure. This will reassure the interviewers that you can keep the practice running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle busy periods. This shows you're not just interested in the job, but also in being a part of their team and contributing positively.
